They put us in a room for disabled people. The bathroom was dirty, full of hair everywhere. When we showered, the room and bathroom filled with water. The water wouldn't go down the drain and spread throughout the bathroom and bedroom. We put towels on the door to prevent the water from flowing into the room. We asked for it to be cleaned three times. I had to go down to reception and complain about having it cleaned, but only then was the bathroom cleaned. They gave me extra towels to catch the water.I explained that I was a Hilton Honor member and asked to change rooms, but they said that since I booked with you, Hilton Honor didn't count.
IVETE
IVETE,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 15 日
Vitor
Vitor,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 15 日
nicole
nicole,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 10 日
Michael
Michael,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 2 日
Rolan
Rolan,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 2 日
Stay elsewhere
No hot water. TV didn’t work. Customer service was awful. Moved from one room to another that was worse. A/C unit rattled so bad it was hard to sleep. We went from a room with a view to a room overlooking the back parking lot. They offered us free breakfast which was terrible.
Awilda
Awilda,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 2 日
Barujah
Barujah,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 26 日
check it out before you check in
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 24 日
Chantel
Chantel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 20 日
Lia
Lia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 13 日
Leon
Leon,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
Enjoyed!
Room was beautiful but the ac was a bit loud, toilet seat was loose and microwave was dirty and part of it was falling off. Pool/ hot tub were nice. Bed was ok. Transport was great and appreciated! Didn’t eat but it looked fabulous! Evening option of eating was great! Gym looked sufficient! Lobby is very nice for waiting. Lots of places to walk to~ shopping area was very nice-clean, music with beautiful landscape.