I have been to many places, many hotels including different 5 star hotels. I have to say this is the one with the best staff because they will try everything to accommodate your requests. For example, I need some card boards for my two paintings, they help me with that. We arrived at 10am by train, they offer us early check-in and breakfast which saved our first day here. There was a hand written welcome letter on the bed upon our arrival which is neat. Breakfast is great with friendly staff, especially Cigdem, she is smiley and helpful. The restaurant where they offer breakfast has an epic 360 view. I love the housekeeping, they keep things nice and clean everyday. I saw them cleaning the light so they are really doing their job. In the room, they have a variety of tea too. Location is so convenient, you can easily walk to the Blue Mosque, Palace and Sofya Museum. If you want to go to the New City side, the tram is only 30 seconds away. Bellboy Furkan helped us to get istanbulkart and told us what to do. The hotel is exactly what it is on the website. Ibrahim and Onur at the front desk are the best, they help me to make my trip here so memorable. Onur made sure we got our turkish bath before heading back home, we are so grateful.