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Excellent stay at the Duke of Richmond. Our large party were treated well throughout by the friendly staff. Fantastic breakfast too
Beautiful hotel interior oozing quality customer c
We stayed in the penthouse suite as it worked well for our son to have a seperate bedroom allbeit a sofabed. Hotel is beatifully decorated and staff very friendly and helpful. Only negatives are that the bed was extremely hard, pillows too soft and breakfast service was very slow service and items not cooked as requested.
Not upto standard
We have stayed here before prior Covid and standards have dropped compared to our last vist .
Staffing in restaurants was poor although staff were pleasant it was unorganised and continuous lengthy periods of waiting . Over an hour for a coffee. Constantly forgetting orders or getting them wrong . Lots of staff but very unorganised staf seen chatting when customers were still waiting . Food was really expensive and not worth the price. We paid £19 for a sandwich.
Service charge was ridiculous 12.5 % and applied to every order including extra £5 for room services.
Room was clean but looked tired and needs updating. Throughout our stay the cleaner's just made the bed .Not doing a full clean.
Towels at pool area were not always available and often no staff around to tidy up
Reception Staff were great.
This hotel had an excellent reputation but I don't think that will last with dropping standards and how expensive it is to stay here including expensive below standard food
Great place and service
Great hotel and staff service is amazing 5 star
The room was comfortable. Reception staff were very welcoming.
The pool did not work for our entire stay and that was the reason we chose the hotel.
The food was below average, I had sea food linguine I couldn’t take 3 bites.
My partner actually had to send back a stale water melon at breakfast.
However the waiting staff were friendly, we enjoyed our sleep but would not come back again.