I recently stayed at the Hyatt Vacation Club in San Diego, and unfortunately, it was a very disappointing experience.
Booking & Upgrade Issues
When I booked my trip, I tried to upgrade my room about five days before arrival. Rooms were available online, and I was happy to pay extra. However, I was told it wasn’t possible due to “policy.” Even after escalating to the general manager, the only option given was to cancel with zero refund and rebook. I chose not to, and I’m glad—because once I arrived, the reality of the property was far from ideal.
Check-in & Security
The front desk staff were polite, but it quickly became clear the focus was on pushing timeshare presentations. Upon arrival, entering the property felt intrusive. Security stopped me for an extended period, asking endless questions as if I needed to provide proof of identity beyond reason. They even marked my parking spot to monitor where I was staying, despite my understanding that I should be able to move freely around the resort.
Property Layout
The resort is extremely spread out, almost like a small city. With eight pools scattered so far apart, you need to drive just to get from one to another—not at all convenient.
Room & Cleanliness
When I entered my room, it was dirty. Popcorn on the floor, no shampoo in the shower, and a smelly garbage bag left outside my door for three days straight. Even worse, when I called the front desk, I was told that cleaning would be an extra charge—despite the room being dirty f