We arrived and got our room pretty quickly. An additional $50 deposit for damages was added but I was told would be refunded if all good which was fine.
Once we entered the room, we were expecting a king bed(for my wife and I) then a pull out couch(for my 7 and 2 year old). The couch there was barely a love seat and didn’t open. I went to the front desk to address and she told me they didn’t have any more rooms with pull out couches and didn’t ask me if she could help any further(hotel wasn’t close to full). My 7 year old slept on there and we made a pallet on the floor for my 2 year old. The lady at the desk the next day asked me about the stay and I mentioned this and she said with a confused look “but we weren’t even fully booked”. I agreed with her.
In our bathroom, there was a dirty wash rag left. Supposedly our room was one of the renovated rooms but when you use the sink, water would leak out of the top.
The big reason we picked this hotel was for my seven-year-old to get to swim. So I took him in my two-year-old to the pool and it was not well taken care of. The water had a white flaky substance throughout the entire thing. Pretty gross overall.
I DoorDashed some food to my family. I went downstairs to the convenience area to buy my wife and I a Diet Coke. We took them upstairs and opened them and they tasted terrible with no fizz. The expiration date was August 14 of 2024. I was able to replace them but she acted as if I was trying to make it up.
Trippman
Trippman,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 17 日
Ash
Ash,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
Amazing Staff
When we arrived, our room was not ready. The staff was so apologetic and went above and beyond to make us comfortable while we waited. We got an upgrade to a suite at no charge. The staff was just fantastic. Javier in particular was amazing!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 26 日
The hotel and staff were nice and helpful. However the room I paid for and reserved online wasn’t what I received when I arrived and it’s been a headache.
Kelly
Kelly,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Nice place and location
Check in was quick and easy. Located by a lot of different places. Beds were soft but let out sleeper couch mattress was terrible. You could feel the springs in the mattress. Housekeeping checked everyday if you needed anything. I’d stay here again.
Shayna
Shayna,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 12 日
Brad
Brad,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 6 日
Where do I begin? Horribly outdated and worn out. Not super clean. Bare minimum. Not even a bar of soap to wash your hands with. The fold out couch bed mattress was covered in crumbs and even a giant toe nail clipping. GROSS. Mold on the bathtub caulk. Random hairs everywhere. There was some sort of substance droplets on the night stand. The door latch was loose and barely functional. The sheets were clean, however. NOT worth the cost at all.
Stephanie
Stephanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Juan
Juan,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 2 日
Received room with no microwave and only decaf coffee.. went down stairs to get regular coffee
steve
steve,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
5 stars
It was good
Edinrin
Edinrin,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 31 日
Stay was good the only thing that I was charged a different amount that my email balance statement???
David
David,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 31 日
Stephanie
Stephanie,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 28 日
There were several issues. The main one being the toilet seat was literally broken in half, it was unusable. We brought this to the attention of the front desk staff (complete with pictures) less than 5 minutes after checking in. We were told it would be fixed but it wasn't....We get that things break but when you bring it to someone's attention and you're told it would be fixed you expect it to be fixed. We even asked for another room because we had literally set our bags down and went to use the washroom when we noticed the issue. The Pool was absolutely filthy and unusable and we had cockroaches in our room. To top it off there was what we are pretty sure was a homeless person skulking around the property wondering the hallways. Hey, the staff was friendly enough but we would never stay at this property again. The place definitely has potential but the condition it was in when we stayed there was totally unacceptable.
Brent
Brent,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 4 月 27 日
Dirty room, wet carpet in front of air conditioner. Phone did not work.
Robert
Robert,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 27 日
Pool was dirty and not usable. No lounge chairs. I had specifically planned to lend the afternoon by the pool. Ran out of food at breakfast an hour before buffet was to close. All the tables in that area were nasty and obviously had not been wiped all morning.
Timothy N
Timothy N,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
David and staff were very customer accommodating at check in and during our 2 night stay. Will be great when new mattresses are placed in double rooms during upgrades.
Wanda
Wanda,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 15 日
Rochelle
Rochelle,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Breakfast was amazing. Always hot and avaliable. Front desk manager David was a great relief especially after a long day of travel.