The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
CHI WANG,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2020年8月8日
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
Right opposite to the train station. Very close to the bus station too (1min walk). 15min to the old town which is a must to go.
The room is very spacious. The double bed is very comfortable. You have basically everything u can expect from a 4-star hotel in the room. There is also a small balcony despite the fact that the view was not very nice.
The wifi was good but it was quite annoying that most of the electric plugs next to the bed were not working.
I was also surprised that a staff entered my room in the morning(ard 10am)while I was sleeping.
Overall my stay in this hotel was very satisfying because the room was well-equipped, very spacious and in excellent conditions.
Tsz Hin
Hotels.com 真實旅客評語
10/10 好極了
2016年6月16日
Lovely hotel and lovely city!
I stayed here for 6 nights for exhibition, and i really love this city!
The hotel is right opposite Colmar train station, and 15 mins walking distance to city center. The only thing that I didn't like is the neighborhood, there are't any shops and restaurants nearby.
Chia Chiang
Hotels.com 真實旅客評語
10/10 好極了
2015年10月11日
All goods
Big room, conmfortable, friendly, clean, closed to station. Very convenient. A good hotel I will consider to stay again.
真實旅客
Hotels.com 真實旅客評語
8/10 非常好
2015年9月8日
酒店職員友善,房間舒適,會再次入住!
man kiu eva
Hotels.com 真實旅客評語
2/10 不太好
2024年11月20日
Yousra
Yousra,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Fatih
Fatih,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Diana
Diana,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Roselyne
Roselyne,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Ruth
Ruth,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月27日
Convenient base for travel
Excellent base for train travel through the Alsace area. This hotel is directly across from the train station. We walked out the front door 10 mins before our train arrival. 10 min. walk into old town Colmar. Very convenient and comfortable.
Greg
Greg,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月27日
Décrépit!
Hôtel décrépit, aurait vraiment besoin d’être restauré.
Table de nuit pas propre.
Olivier
Olivier,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月26日
Enjoyable Colmar
Just located next to the railway station, it's so convenient to commute by train.
Attractions are within walking distance so it's an ideal place to stay.
The amenities are fully provided,it is so awesome !
Choon Giart
Choon Giart,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月24日
INEZ
INEZ,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月23日
What a lovely four-star hotel at a two/three-star price. 50 steps from Colmar Railway station, and about 15 minutes walk from Little Venice and Vieux Colmar. Big comfortsble rooms and beds, fantastic breakfast buffet, and good service.