The room was too dark. The bathroom and shower tub were both clogged and the bath was dirty. Also the toilet seat and top were dirty. There was a weird smell when we entered the room for the first time.
Santa
Santa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月4日
Katrina
Katrina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月4日
kirpatrick
kirpatrick,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月3日
Denzil
Denzil,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月28日
This is our place to go but this time it wasn't the same. The service was off.
Mecca
Mecca,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月27日
The hotel was beautiful and clean. Pillows were so lush. However, the bed was hard. And the heater would not work. They did send maintenance but it still was not correctly functioning. Other than that the overall was great
Julia
Julia,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月25日
Bel hôtel, bien situé !
A l’arrivée, accueil efficace mais froid et peu chaleureux et service de bagagerie inexistant.
En cours de séjour le personnel du bar et des petits déjeuners s’est révélé très sympathique et accueillant.
L’hôtel est très bien situé et l’immeuble est magnifique et plein de charme.
Marianne
Marianne,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Anniversary weekend
We stayed there this weekend and it was perfect ! Omg this was the best anniversary ever !
CRYSTAL
CRYSTAL,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Melissa
Melissa,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月23日
They offer parking but they only have valet parking 54 dls daily
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月21日
a short but great stay
Our stay was too short! we loved it so much that we decided that this place will be our go to when we travel to the Houston, TX area. The staff was very friendly and accommodating. We enjoyed their in-room dining option for dinner, which was hot and delicious! The morning of our departure, we ordered off the menu for breakfast and it was very tasty. Unfortunately, we missed out on the complimentary cookies the night before since we were out, although we appreciate the amenity! We will definitely be back to enjoy more of their facilities.
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Jermisser
Jermisser,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Joseph
Joseph,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Lena
Lena,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月3日
Krystal
Krystal,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月3日
Nicole
Nicole,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月2日
Valet service was too expensive. Extra blankets never delivered. Climate control slow to change room temps. Bar is very sparse and noisy, it doesn’t feel as cozy as other hotel bars. Probably won’t stay again if given other options.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
Ian
Ian,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月29日
My Stay at The Magnolia
The property is beautiful. My room was not the room requested. . I requested a king and received a double queen. The room had a foul order on entry. I decided since I was here one night, was not to worry the staff and change rooms. Loved the free breakfast.
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
Shannon
Shannon,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月27日
Shockingly understaffed and poor service
I arrived at 6:00 during the artic blast and waited in the valet area for someone to get my car and could see them standing inside the door, I began thinking I was in wrong spot so I circled the block and there was no other valet spot so I waited another 20 minutes and finally struggled to get my bags out and haul them in myself. The front desk called over the valet and he said he thought I was an uber driver waiting on someone - even when he saw me struggling to get my bags. The desk manager then suggested I park myself in the self park on the other side of the building and finally gave my key to the valet when I refused to do that -- I had to carry 4 bags up to my room by myself. Finally got in room at 7:30 and was charged like $54 for the Valet! When I got to room the ice machine was not working on floor 13. I just gave up at that point. Each time I called front desk for ice or anything else - no one answered. Very short staffed and it shows. They shouldn't be charging twice as much as comparable hotels if they cannot get it together.
Shelli
Shelli,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月11日
Lovely hotel in Downtown, bar reception staff
We stayed for 5 nights recently at the Magnolia Hotel Houston
Upon arrival, the receptionist at the desk could not find my booking with Hotels.com in their system - fortunately I had brought a printed copy of my reservation and previously corresponded with her prior to arrival - in the end she honoured my booking and price quoted via Hotels.com.
We were given a room/ suite on the 18th floor with a nice view and spacious lviing & bedroom space. It was clean and room was serviced daily.
Hotel is very central and close to all major Downtown sights and metro station to museum district. Rooftop pool and views from there were breathtaking.
Breakfast was included and the restaurant staff (especially Jackie) were amazing.
On the day of check out, we were locked out of our room after coming back to collect our bags despite specifically asking for late check out. We asked the male receptionist who was there to book us a taxi which didn't arive after 30 mins and after rechecking with him - turns out the taxi was not called in the 1st place. Fortunately as we insisted on rechecking a second call was made and we got to the airport in time to board our return flight to the UK.
Overall this is a good hotel though slightly dated but reception staff need to be better trained and more vigilant - this aspect ruined slightly an otherwise lovely stay - 8 out 10 is a fair grading (or 7.5 to be more exact)