The staff was extremely helpful and friendly! I am going back again next year!
Jacqueline
Jacqueline,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月16日
Ye
Ye,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月15日
Gabriella
Gabriella,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月14日
Jenna
Jenna,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月11日
greet
THUY
THUY,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月11日
El aseo de las habitaciones es muy regular. Segundo dejaban la cafetera sucia y los vasos, las toallas. Algunos meseros mal teníamos, especialmente en el restaurante italiano.
La carretera de acceso está terrible.
El personal de seguridad de acceso no tiene un protocolo de control claro. Algunos nos preguntaron a donde salíamos.
FREDDY
FREDDY,8 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月8日
Overall it was a good vacation. The staff at the property were very nice and helpful and went out of their way to make sure you have everything you need. The food was ok, definitely not a foodie resort. There are options so it was still easy to find something to eat and food was pretty much available all day. The beach was not very good. Way too much seaweed and garbage and the water was not the greatest but not the hotels fault I guess. I would definitely recommend this place for families, my kids loved the water slides and spent some time everyday there. Would go back for the right price for sure.
Rasheed
Rasheed,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月8日
So many amenities
Neil
Neil,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月7日
Sonamdeep
Sonamdeep,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Kim Justine
Kim Justine,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
Above and beyond service from all staff in the hotel, Pedro and hector at the pool bar and luis taking the nice cold drink to us always with great enthusiasm. At the sport bar Carlos was amazing treated me like family. Definitely recommend this resort. We were there for Halloween and they had a great event for kids and adults my kid enjoyed it.
Ivan Alejandro
Ivan Alejandro,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年11月3日
1. They tried to charge us for sheets we ruined from getting food poisoning from the room service. They tried to charge us $576. We had to challenge this.
2. The only good service here is the housekeeping. They are divine.
3. The food is bad. Unless you go to a restaurant which are first come first serve so it’s extremely hard to get in one, but even then it’s not great.
4. They are extremely racist and made our stay absolutely horrible. We had to prove we were vip to use a golf cart for transportation. They tried to claim regular residents don’t have access. We were constantly told different information by everyone.
5. We were not allowed to leave the resort with an Uber. We were attacked by a taxi driver rocks thrown at us. And no one cared. It was terffying. No one would help us after being ATTACKED. You are trapped at this resort.
Do not stay here if you’re Black or brown. This is a horrible place. This is my 3rd dreams experience all of them great but now I will never go back. My travel agent has been notifying Hyatt but everyone beware don’t go here.
Paula
Paula,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月2日
Ivan
Ivan,8 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月1日
Beach area was not clean
Charanjit
Charanjit,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月1日
真實旅客
3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月1日
I was there for a week, the first part of my stay in the preffered tropical view wasn’t great I had maintenance and cleanliness issues. the preffered areas and breakfast restaurant was awesome. I then upgraded to indigo and it was a whole different level of service and luxury. The staff were extremely friendly and genuine and treated you like family. Shout out to Julio in the blue water grill and victor and Alex on the indigo rooftop. The best service I’ve ever had!
christopher j
christopher j,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月31日
Time Share based resort. Not advertised as such. The pools, rooms and restaurants advertised were restricted to Time Share members only. Leaving non Time share people only 1 pool and limited room selection.
We paid for a waterfront room and were told they were for timeshare guests only. We were not offered a refund for the cost difference.
Room service didn’t show up on a couple of occasions. A couple cockroaches in room.
Wait staff was wonderful, front desk staff not wonderful.
Not worth the money at all!!
BREE
BREE,7 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
Everything was perfect
Isaac
Isaac,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
Un lugar excelente para ir en familia, volvería a ir lo recomiendo.
Kharianny Yalode Sojo
Kharianny Yalode Sojo,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月30日
This was an excellent property we enjoyed it
Jewel
Jewel,4 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月29日
Had food poisoning and my sister in law who also came at the same time from Canada was diagnosed with salmonella . 5-6 ppl in our group who came got affected . Worried about where to eat and where to go . Not to mention doctor visits at the resort