The hotel was great and the staff on the gold floor did their very best. We have rarely stayed in such a beautiful room. However....prior to our stay I was assured by email that my dairy intollerance would not be a problem for the kichen in the gold room lounge as there would always be dairy free options "held back" and all I had to do was to make my presence known to staff. I was also told that there were often dairy free options in the main selection anyway. Unfortunately I found this to be misleading and very disappointing. The waiting staff were great at trying to satisfy my needs, but you should know that there wasn't the choice that I was hoping for and that an "alternative / held back" sandwich took 40 minutes to make and a dairy free muffin on a separate occasion that had similarly been held back, had clearly been heated from frozen in the microwave as it was rock hard and inedible. So frustrating as guests of the gold room who had no dietary restrictions had many beautiful treats to look forward to every day. My wife felt too guilty to enjoy what was on offer because of my extremely limited choice an often empty plate
Mark
Mark,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月19日
Our family try to stay at the Gold room atleast once a year due to its convenience. I would say that the quality of the food have gone down compared to before. Not sure if it's worth staying here anymore for the price.
Christie
Christie,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Helen
Helen,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月28日
Gold experience is amazing.
Justin
Justin,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月20日
Touraj
Touraj,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月5日
Phenomenal experience. Staff friendliness and attention was outstanding
Paz
Paz,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月5日
Attention par contre à ne pas choisir cette hôtel une semaine où il y a une convention d’une compétition pour enfant, l’hôtel surtout la piscine se transforme en garderie.
Mylene
Mylene,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年5月19日
Service was great
Savya
Savya,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月31日
Albert
Albert,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月16日
Koorosh Hossein
Koorosh Hossein,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月29日
You get treated with the upmost class and respect. My wife and I love coming here. We will continue to come back
John
John,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年2月7日
It is an amazing Hotel, with great service, staff and location. if you are looking a prime place to stay, this is the place.
Milena
Milena,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年1月26日
Our Fairmount Gold experience was amazing!
Anne
Anne,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年1月16日
We stayed in the Gold section which has concierge lounge that is outstanding. The remainder of the hotel property was exceptionally crowded to the point that there were no dining options on site the entire week we were there. Considering the price paid and that there were very few walkable off site options we did not feel this venue was a good value at all.
Nestor
Nestor,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年1月7日
We had an amazing time! The resort was fabulous - location was amazing, the food spectacular (especially in the Gold Lounge) and the staff super attentive. We will definitely be back!
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年1月2日
Mako
Mako,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年1月2日
morgan
morgan,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年12月30日
Dvir
Expedia 真實旅客評語
6/10 不錯哦
2023年12月24日
Service went down but price went much higher.
Service went down but price went much higher. I got a garbage can on the top of my sink counter in the bathroom. I guess they are running shortage of labour. We went here almost every other year. The room now is almost $1500 per night for 2 people can't believe the service is not as good as before.
Claire
Claire,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2023年12月18日
Absolutely one of the best vacation stays I have ever had. The Gold experience is worth every penny. I will be back for another week in the Gold Junior Suite as soon as I can. This was a 5 star hotel experience. LOVED IT!!!
Scott
Scott,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年12月16日
This is one of the best places I have been. The only negative was portabello grill. The food was mediocre and the service was no way near the level of the other restaurants in the Fairmont.
Christina
Christina,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年12月12日
Anthony
Anthony,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年12月2日
Property very nice.
Negotiating to upgrade to a better room
witch very very difficult,The 11th floor gold room
1141 i wanted and was willing to pay the difference
they still didn't want to comply, even though it was still available and wanted to charge me $800 plus more
because it was a joining witch was across the hallway ?
after a long debate the manager finally agreed to let me have the one room instead of two for $350 per night extra.
If i the customer didn't persist it wouldn't have happened.
Anyways just a long hassle that didn't need to happen and could have been resolved in 2 minutes 🤔 thankyou Mike 👍