Service at the Pines has gone way downhill and is not at all commensurate with a five star. We asked the front desk to send maintenance for a loud fan in our room HVAC system and she gave us pushback saying there are no fans running during winter it’s all baseboard heat - really there is no airflow in a large commercial building? And the loud metallic fan I’m hearing is all in my head? She then suggested we just turn off the heat in our room and I asked wouldn’t that just turn off the baseboard heat not the fan and she said I don’t know. Super helpful. Maintenance never came. The bar is not open until 5 so you can’t get an apres drink at this ski-in/ski-out hotel. Even the Holiday Inn has a mini market with canned cocktails and beer for purchase. They put coffee out but it’s gone by 9am and when you notify them they say they’re really busy. None of this is the fault of individual staff, they are clearly poorly trained and possibly poorly treated such that they don’t care about their jobs and it shows. The Pines also hits you with an almost $60 (incl. tax) per night “resort fee” for the fax machine, gym, and other amenities that no one uses. So just know that none of the amenities listed on their website are free, they cost $60 extra. We used to love the Pines but will never stay here again and recommend you do the same.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月17日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Hotel was very nice,especially for the price! Clean, quiet, comfortable and convenient.
Terri
Terri,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月6日
JOSE L
JOSE L,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月29日
Someone in the lobby stole my ski poles!
Our stay was lovely- until the end. As we were loading our car to leave someone stole my ski poles from the lobby inside. Furthermore- none of the employees seemed to care! They acted like it was no big deal!
The poles were with another set of poles as well as a few pieces of luggage. My husband was loading the car so they were only inside the lobby for a few minutes- a terrible end to our stay...
Anne
Anne,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月3日
Not as great as it used to be
We were there for 5 nights and supposed to get cleaning every other day. But we only had it once during the trip. There was always trash (pizza boxes, food debris, and stuff from other rooms piled on the table in the hallway outside of our room). It just seems like the hotel has gone downhill from a few years ago. Used to feel much higher end, cleaner, etc. On the positive side, the rooms are large and the valet staff was fantastic. That’s about it.
Jenny
Jenny,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Bradley
Bradley,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Great location
Great location for ski in and ski out. Rooms were great size. We enjoyed the ski storage and boot warming room.
Wishes to better differentiate:
- better breakfast
- hotel transport to EGE
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
Alexis
Alexis,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Mountain Elegance
I love this place. It is chic and so clean. The staff was very friendly and super helpful. I cannot wait to go back.
Lisabeth
Lisabeth,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
A great spot in Beaver Creek
Wonderful stay! The front desk crew was super helpful.
Erica
Erica,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Beware the resort fees
Sneaky resort fees are lame
Benjamin
Benjamin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
This property was very nice and the staff was extremely professional.
Benjamin
Benjamin,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月30日
My stay at The Pines was fantastic! The staff was friendly and accommodating and the room was well stocked, clean, and had an unbelievable view, I would definitely stay there again if given the chance!
Joseph
Joseph,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月28日
Greg
Greg,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
stephen barry
stephen barry,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月30日
Michael
Michael,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月20日
Kate
Kate,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
There is 50 dollars resort fee and also you have to pay for the parking which is 35 dollars.
puneet
puneet,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月18日
Rose
Rose,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月15日
Edith
Edith,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Nice amenities and great views.
melissa
melissa,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月12日
deisy
deisy,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月11日
We have stayed here before and it is smaller and quaint and very nice. Love the Grouse mountain grill restaurant and the morning coffee on every floor.