I had a confirmed reservation for Royal Solaris with a lagoon view. At checkin I was told they “oversold” and would love me to GR SOLARIS with an “upgraded” room. They shuttle us to the next hotel to find out that our upgraded room is a view of another hotel. I asked the front desk for the upgrade we were promised and the supervisor Anakaren said they have nothing available but we were welcome to go back to the original hotel if we wanted. The hotel that was oversold and has no rooms. Very disappointed with the service— no one here seems to care. I would NOT book here unless your ready to deal with unexpected changes and lies.
Adam
Adam,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月24日
Glenda
Glenda,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月14日
Christina
Christina,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
Horrible experience
Corina
Corina,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月27日
Poor condition hotel
Water started to leak from the roof of the room we booked. Called reception and maintenance and no one took action. Also water was leaking from various roof ceilings of the entire hotel restaurants and lobby.
Venkata
Venkata,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Carlos T
Carlos T,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
I think the one thing about this is that upon arrival we had to pay a $5 fee for everyday stayed and for an all
Inclusive I would’ve assumed that it would’ve been included in the price. That would be the only thing that would’ve been appreciated to know upon arrival .
John
John,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月31日
The agresivity to sell their package tours
Armando Flores
Armando Flores,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月29日
Alan
Alan,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
Cynthia
Cynthia,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Security dinning options walkable transportation
Leticia
Leticia,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月24日
Very old in need of a refresh. Elevators worked sporadically. Food was delicious. Service was excellent.
Baer
Baer,14 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月24日
Test
Ken
Ken,3 晚旅行
Orbitz 真實旅客評語
6/10 不錯哦
2024年10月21日
Hannah
Hannah,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月20日
Insisten mucho en que consumas alcohol. Creo que el staff se preocupa más por las propinas que en si en la seguridad de las personas (en mi caso iba sola). Invitan a consumir alcohol con gestos "amables" como si te hicieran un favor. Sólo tienen un restaurante buffet bueno. La aplicación no tiene el mapa actualizado. No me parece que valga lo que cuesta.
Krystell
Krystell,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月20日
Very outdated and limited services. Would probably not go back
Itzel
Itzel,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月19日
Beautiful sunrise and sunsets. Rooms are clean and spacious. But No real entertainment and not much of a beach to swim on. Food and drinks were horrible. I did manage to find a mixed fish stirfry made on the grill. I ate the same thing for 4 nights! Don't get fooled into doing the presentation. It's a waste of time!
Ashanti
Ashanti,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月18日
Check-in was unprofessional and blatantly rude. The supervisor hid in his office and refused to assist us when we were not receiving the proper welcome and check-in. Very shocking
Rebecca
Rebecca,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
We got a good experience, since we got there they let us checking early since our flight got there at 11am, the staff was great. Dalay in Las Fuentes Restaurant was awsome, also the girl at the Kid’s area was great with my kids. And also Alejandra from sales too. Overall a good experience the only thing I think they need to improve is the food is not bad but it could be way better. But we definitely will be back