Water started to leak from the roof of the room we booked. Called reception and maintenance and no one took action. Also water was leaking from various roof ceilings of the entire hotel restaurants and lobby.
Venkata
Venkata,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Carlos T
Carlos T,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Cynthia
Cynthia,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月15日
Would never stay there again!
I heard this hotel is old and it was rundown. I will never stay there again and never get an all inclusive. I went out for dinner because there were no good options for dinner at all.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月2日
Not happy with the food .
You can’t go to the beach in the water because it’s blocked with huge rocks.
Tony
Tony,6 晚浪漫之旅
Travelocity 真實旅客評語
6/10 不錯哦
2024年9月30日
A few things to take into consideration the staff is very nice however the food was not good at all and very limited. The food at the Rosemarius was disgusting more of a salad bar buffet no sides, la fuentes buffet which is available most of the time was not good except for Mondays which is Mexican night. Breakfast at la fuentes is okay, the sopes the lady makes are amazing. But the snack bar is gross pizza, hot dogs, and burgers were gross. Alcohol? Super water down, I drank all day and never felt a thing. The entertainment was okay, shows only last 20 minutes. The fantasy show was really good, the pool entertainment was poor, I paid $400 more to switch from GR solaris thinking the Royal would be better and it was not! The kids club was okay, very basic. But they tried. The hurricane passed while we were there and the entire hotel was leaky everywhere, my kids actually slipped in the lobby because of it! Leaky hallways, our rooms got wet from the rain. The staff at the entrance just spends all day harrasing people to do their member plan. Beach Access is HORRIBLE, super rocky. I saw all this when I booked it in the reviews and I ignored the reviews, I should have believed everyone. I was so happy to go home, I will not come back to this hotel.
Karol
Karol,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月30日
They should let people know that they can't go to the beach because they are huge rocks blocking you to enter the water .
I came here to enjoy the see and going in the water,I was very disappointed.
Tony
Tony,6 晚浪漫之旅
Travelocity 真實旅客評語
2/10 不太好
2024年9月30日
Water leakage all over in hall way and elevator. Only one elevator was working
Aman
Aman,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月27日
Eduardo
Eduardo,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月26日
Fantastic stay! My family of four had a great time during our vacation. Highlights include friendly staff and cleanliness.
Samantha
Samantha,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年9月25日
too many children running around the bar area, taking up space in the bar area, taking up space in the pool bar area.Not enough shaded areas with seating for older people. Pool not accessible for seniors, no hand rails, Rooms plumbing issues, unplug the vent so water drains from sinks and toilet flushes, had to figure out myself how to adjust t-stat, maint, were clueless. Buffet very poor choice from day to day.
Steven J
Steven J,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月25日
Rosalina
Rosalina,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月24日
María Guadalupe
María Guadalupe,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月19日
The property is clean, housekeeping service is really good as well as all the dining options. What I didn't like was to see a guy outside of my window jumping out of nowhere from a cable on 3 rd floor cleaning and wiping the window while me and my daughter were inside the room and didn't expect that.
Victoria
Victoria,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月19日
bernal
bernal,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月17日
there was not may options for food and the service was very limited, also the restaurants with reservation were always marked as " booked" even when was few people on the hotel
Dulce De la
Dulce De la,5 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月14日
I would give this place 3 stars but the cockroaches killed it for me. So discussing to be walking around the property and they are all over not to mention the 2 we saw in our room.
Heather
Heather,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Diego
Diego,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月13日
I’m pretty disappointed with this place. It says that it’s 4 stars but I’m pretty sure that was 30 years ago. The place needs a remodel and constantly smelled like sewage. The staff was excellent for the most part but watch out for the “concierge “ they’re just a time share scam and they intentionally try to make you feel uncomfortable if you don’t play into their game. The food lacks taste and quality, all the bread I got was stale. I will not be back.
Michael
Michael,4 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月11日
If you want to be treated really good make sure to tip the waiters and bartenders. We did tip but once you stop tipping the waiters start to ignore you. For example they say us down for breakfast it took them 30 min and it was only because I got up and asked who can grab us a cup of coffee.. In order to get really good service you need to tip them all the time you are there. Another thing as soon as you check in you get harassed to become a partner. We said no multiple of times and told them we weren’t interested but they kept pushing. They even followed us to the pool area after had told them no and that we just wanted to relax.