We arrived at the hotel to find our reservation had been canceled due to overbooking. Hotels . Com has now failed the last 2 times i have used it. They have also canceled my next trip for some reason. This company sucks!!!!!!
Tyler
Tyler,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 2 日
We had a reservation for a room, booked well in advance online. When we got there it was explained to us that we no longer had a room because management had sold it out from under us earlier that day, and that no more rooms were available. In all my years of traveling, I've never seen something like this.
Steven
Steven,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 31 日
When we arrived we were told that there was a problem with overbooking and that there was not a room available for us.
The desk clerk was surly, indifferent and unwilling to help us find a room. I will NEVER, EVER stay at that brand of hotel again and will tell everyone I know to stay away from them.Also I will use another website to book my next room. I demand a full refund plus extra funds for the distress and hassle of finding a room at the last minute, on MEMORIAL DAY WEEKEND.
Chris
Chris,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Great property! Very nice rooms and facilities! Even the food was good!
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
Javier
Javier,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 27 日
Naymen
Naymen,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
They overbook rooms
Booked a room over 2 months in advanced and showed up and they didn’t ask for my name or confirmation number just said they weren’t sure if they had rooms available and we had to wait almost 2+ hours to see if we had a chance among 40 other reservations
Erika
Erika,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
Yikes. Avoid
I didn’t stay. When I arrived at 3p to check in, I was told they didn’t have any rooms available. The lady at the desk blamed the third-party booking sites. She then when on to say that there’s a chance that she might have a room available later, after she was able to walk around and see if any room was “clean enough”. I can’t fully blame the hotel, if it’s indeed a problem with the booking sites, but to be told maybe a room would be “clean enough” left me speechless. I guess there’s a reason it’s cheap. Luckily, I was able to find a room last minute at a different hotel.
Daniel
Daniel,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 20 日
Not worth it
Over booked hotel
Even though i had pre paid for it they had
No rooms available
derek
derek,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 19 日
Terrible
Well, I didn’t get to stay because I drove three hours away to get to the hotel and then telling me that my reservation was canceled without informing me or calling me and on top of that I was charged for the night that I didn’t even stay yet so with that I would like a refund of what they took from my bank account
Ahvegay
Ahvegay,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 18 日
The hotel refused to let me stay they overbooked and turned me away, I booked over 1 month ago, very unprofessional
James
James,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 12 日
Jihl
Jihl,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
Nothing fancy but workable
Extremely basic, the bath tub has peeling on the floor of the tub and walls. Beds were comfy, bring a pillow, you get half pillows. Caution they have an incidental line of things and rates to pay🤔😬, nothing fancy but heating and cooling system works👍
Amanda
Amanda,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 10 日
ricardo
ricardo,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 10 日
Older, get what you pay for
Dayle
Dayle,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 6 日
Blood stains on box spring
Honestly I’m aware of what comes with cheaper options but, having to pay a $100 deposit to have blood stains on the box spring, lamps not turning on, cracks in the bathtub that water was seeping in and out of… is honestly insanity. What does the deposit for anyways if the room is not relatively clean. I’m glad this trip wasn’t including my 2 year old because it is unacceptable. There was a forehead print on our window and looked like someone was trying to break into the screen on the window. Again, what is the point of the deposit if the rooms aren’t relatively clean/safe?
Deborah
Deborah,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
Geonhee
Geonhee,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
max
max,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Christopher
Christopher,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 9 日
This hotel was not as picture and in fact after viewing the room we could not stay. We walk in, decided to go to dinner and think about it and could not go back. We called, they did not answer. We messaged them and went back the next day to return the keys. We asked for our deposit and second night refunded. We are still waiting for that to happen.