I am giving 2 stars to ensure my review is not immediately discarded as a disgruntled customer. Our room had at least 12 plugs that did not work. There were 2 working plugs and one working USB, none of which were in the bathroom, that we rotated through 11 devices. The toilet was chipped and old, the shower drain was clogged, the sheets were old to the point of losing elasticity, the tv was old and took an extended period of time to log on and click through Netflix. The closed captions didn't work. The view was the worst view I've ever had of a power plant. I felt like I stepped from a room in 2025 (Durham) to a room that hadn't been updated or upkept since 2010 (Norfolk).
Background/ Comparison
April 21-25, 2025, I stayed at Courtyard by Marriott Dunham. I had an amazing stay, and I really enjoyed the in-house cafe, the rotating TV, the room setup with a cool couch, and the fun hidden refrigerator. There were more plugs than I could use, and I carry ALL my electronics. I had such a great experience I changed my hotel for my graduate school graduation in Norfolk from the Sheraton Norfolk Waterside Hotel to Courtyard by Marriott Norfolk downtown May 8-11, 2025.
