Stayed for a few nights, and overall, experience was just okay. Had hoped to extend my stay for another week, but ultimately decided to find a hotel nearby with better facilities and, more importantly, better staff. The room itself was spacious, and the bathroom was a good size, which was a positive. However, the hotel is old and could benefit from some updates. It was semi-decent in terms of cleanliness—acceptable but not impressive.
My experience with the room type was disappointing. I had specifically booked a double room but was given a twin room upon arrival. While I understand that mistakes can happen, the way the staff handled it was far from the level of hospitality I expected in the Czech Republic. Instead of offering a simple apology, I was blamed for the mistake, even though my booking clearly indicated a DOUBLE BED. The blame-shifting left a poor impression. Communication with this receptionist was especially negative—she was rude and condescending. This mirrored my experience with the online correspondence before my stay, where responses were unclear, and when I asked for clarification, the replies were equally unhelpful, making me feel like an inconvenience rather than a valued guest.
Overall, the hotel was adequate for what it offered—spacious rooms, basic amenities, and average experience. However, the mishandling of my room issue and the indifferent attitude of the staff detracted from what could have been a more positive stay.