El todo incluido es de muy mala calidad.... Cobran extra por cualquier cosa... No cumplen los horarios de los lugares donde te podrías divertir hasta un poco más tarde y cierran... En noche buena no incluyeron ni vino ni champagne en el menú...y nos dieron una hora para cenar porque cerraban.... La playa llena de piedras e incomoda... Las habitaciones lejanas y con pocos servicios de transportación ... La animación de muy baja calidad... En general de los peores hoteles de todo incluido en los que hemos estado.
Juan Carlos
Juan Carlos,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
A Padua
A Padua,7 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月21日
Terrible service. Do NOT recommend.
I do NOT recommend this hotel. I’ll start with the good: nice property. Room was great size and bed very comfortable. Great for kids with kids club you can check your kids into. Clean. Good was fine. Drinks ok.
The reason I’ll never stay there again:
The front desk staff are rude and NOT helpful at all. Had to make a reservation for the restaurants but when we got there we were unable to make any reservations they said none had any availability. Talked to “guest services” who did not help us and had to wait over an hour for them to show up. Finally offered us 1 restaurant for the day we were leaving 5 days later and they had our info pulled up so they knew we had to checkout that day. Went to the restaurants to try get a table and they had more empty tables then full tables and still refused give us a table. Buffet food ok but a restaurant would have been a nice change.
I’m a believer in “if you don’t have anything nice to say, don’t say it” but want others to know this before they decide to stay there.
Christina
Christina,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Ingrid
Ingrid,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Mooi complex erg groot. Transport goed geregeld middels golfkarretjes
H g m
H g m,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Muy bonito, nos gustó mucho. Habia poco nacional, mayormente extranjeros. La playa es bonita y tienes que caminar hasta el club privilege para encontrar la playa sin piedras. Me gustaría mayor variedad en los food trucks, algo asi como en Coba. El personal muy amable. Fui en temporada baja asi que el hotel estaba muy tranquilo.
Dayn
Dayn,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月10日
The amount of pools
Connie
Connie,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月10日
Customer service was very good, thank you!
Diana
Diana,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月7日
Our trip was amazing, the front desk staff Ericka at 2:00 am was extremely helpful. Overall the property was beautiful great view. Property is clean and well kept plus great friendly staff. Food and drinks conveniently all around resort.
Would recommend this place to visit again, only minor issue was
Booked transportation with Bahia and transportation didn't arrive at airport due to driver issue. We just Paid $250.00 us dollars for a taxi. So plan accordingly for transportation to avoid…. Once on resort all went smooth.
bryan
bryan,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月7日
Everything was wonderful. I had an amazing experience.
Andrea Ambrozine
Andrea Ambrozine,4 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年10月6日
Massive hotel (4 large Hotels in the same location). Had to walk too much between all the buildings to get food or entertainment. Very nice staff and the food was very good and well prepared with a lot of choices.
Btw. Read the small print. There are no elevators.
Due to the storm we lost a day. The hotel from desk was very helpful and courteous. Expedia was non existent and handled the situation very poorly!
I Tate the hotel at a 8.5 star. I have used Expedia probably 15-20 times and always had good luck.
I give Expedia a 1 out of 10 on this one. Very dissatisfied with Expedia on this.
I would recommend the hitel but very disappointed in Expedia’s performance!
Donald Lewis
Donald Lewis,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月3日
Jose
Jose,5 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2024年10月1日
Buena atencion
Alonso
Alonso,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
El hotel siempre es maravilloso, siempre son muy amables y ponen muy an alto Bahía Príncipe, únicamente la chica del check in fue algo hostil hasta que le demostramos nuestro acceso premier, pero en general en el lobby tenían en esta ocasión bajo nivel de servicio a como estamos acostumbrados, nunca me pudieron apoyar con mis servicios en la app para ambas habitaciones por ejemplo y tampoco en mis reservas que pedí al reservar. Un especial reconocimiento a Galo de Villa 7, Margarita del restaurante Yucatán, Humberto de check in quienes se notaba que su trabajo lo hacían con mucho gusto.
Eva
Eva,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月28日
The food was really great. The staff was very friendly and helpful.
evelin
evelin,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
The worst place. Terrible place. Can't communicate with them can't help solve an emergency , service the worst customer service the worst everything.
Zoila
Zoila,5 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
The staff were not helpful when called upon. Not enough space to accommodate all of their guests for dinner. Many of the staff were unwilling to assist with customer requests. The only place to cool off at the resort was in our guest rooms. The rest of the hotel did not have air conditioning, making the stay very uncomfortable.
Kelvin A
Kelvin A,5 晚家庭旅遊
Orbitz 真實旅客評語
6/10 不錯哦
2024年9月26日
Not helpful at all
Not caring about rearranging situations
Not resourceful
Poor people service
Not on top of providing quality service
Worst stay ever
Vanessa
Vanessa,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Cumple muy bien para una vacación familiar. La comida arriba del promedio de los all inclusive de esta categoría. Solo algunos empleados sin actitud de servicio, sobre todo los de las actividades acuáticas y deportivas.
luis patricio
luis patricio,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月18日
Sinet
Sinet,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月17日
I enjoyed that you could see wildlife everywhere. The pools needed better cleaning. Food was pretty good. Spring for the suite! That was truly nice.