The staff are very enthusiastic, but there are not many restaurant options, making it difficult to locate
Xiaojie
Xiaojie,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 5 月 25 日
ZHI
ZHI,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 4 月 15 日
Jie
Jie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023 年 2 月 6 日
Bad attitude from souvenir store employee
The hotel facility and all of waiter is super friendly and awesome great but the employee in souvenir store looks angry and impatience when we buy the plate of spoon. Also meet the problem when our friend want to enter the entrance to pick up us.
I Chieh
I Chieh,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023 年 1 月 17 日
房间好漂亮,高大上,
Mei
Expedia 真實旅客評語
4/10 一般般
2022 年 11 月 28 日
xiaomeng
Expedia 真實旅客評語
2/10 不太好
2025 年 7 月 1 日
Never again
Horrible experience as soon as i got there...my room got changed 3 Times...check in was at 3 i didnt get a room until 5. Air conditioning was not working and when i aske them to look at it...i recieved an upset employee mad because he had to go check it out...when i finally got a room there we no towels to be found. I asked for towels and it took them an hour to bring them up. Worst experience ever...FIND ANOTHER SPOT
Javier Omar
Javier Omar,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 29 日
El servicio de recepción es demasiado lento
Ricardo
Ricardo,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Me encantó
Quedé encantada con mi estancia , el servicio excelente todos súper amables , las instalaciones están muy bien , y tienen muchas actividades para los niños , hotel 100% familiar con áreas muy bonitas para los niños , la comida estuvo excelente con gran variedad
Pedro
Pedro,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 19 日
Great Service Food not so much
Drinks 5/5, Service 4/5, Food 2/5. Do yourselves a favor and deeply research before going. No pickup shuttle was inconvenient start. Look on their website to get an idea. The offered meals at included restaurants were sub par we didn’t even waste time going. We ate to survive; food was edible at best. They upgraded our room yet there was a mildew smell coming from vents, the smell stuck to my clothes. Sanitation is questionable I seen a lady grab handfuls of onions with her bare hands & put it on buffet bar. Also seen a lady scooping ice cream with her bare hands knuckles deep. Loved the spa worth the money. Nightclub bar was fun end cap. You can typically drink from 10am-2am. They restock mini fridge each day free of charge w/ sodas waters and 2 can beers. Enjoyed the adult pool. You can take a bus for 12 pesos or $1 to lively area but be aware of bus hours. They did decorate for my mom and gave bottle of champagne for her birthday and she was treated like a queen.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 18 日
Room climate was an issue, not able to adjust. Control is there but don't work
Alex
Alex,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Uno de los mejores viajes
Todo de maravilla te reciben con algo refrescante, muy atento el personal instalaciones buenas , diversión para los niños genial !!
Muchas actividades
María petra
María petra,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 8 日
No es malo del todo, pero le falta sabor a la comida y las instalaciones necesitan mantenimiento. En mi habitación la regadera hacia que el baño se inundara y se fundió un foco. De ahí en fuera, todo bien.
Diana Ximena
Diana Ximena,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Amanda
Amanda,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Juan
Juan,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 28 日
Buena experiencia en el Hotel Crown Plaza Paradise de Cancún.
CRISTIAN M
CRISTIAN M,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 26 日
Favoloso per le famiglie
Ancora meglio delle aspettative, mini club bellissimo, personale sempre cordiale e sorridente. Cibo più che discreto.