四海飯店 - 羅馬

Hotel Cosmopolita was a great place to stay! The location is amazing, very safe area and walking distance to all the big attractions like the Trevi fountain, colosseum, Roman forum, and right in the city centre. We never needed a taxi or bus transit to get anywhere except the Vatican, every other monument and museum was walking distance. The staff are super friendly but my only concern was that the Wifi was extremely slow and the rooms are quite small. Overall very clean and the staff was willing to help us with booking tours and buying tickets.

Unfortunately we did not like the tiny bathroom on the 4th floor where our room was located. The room had a nice view. We asked for a different room twice. The rooms we were offered were far worse. We ended up in a room on the first floor without a view and noise from the backyard. The room was a total downgrade. The breakfast was not good.

The room itself was very good, the staff at checkin and checkout were also very good. My only issue was the staff at your adjoining snack bar/bar. I found the staff at this bar to be rude and unaccommodating. My friend and I went there on a couple of occasions and the service never got any better. Our server was rude and disrespectful, almost as if we were intruding. I hate to believe it was because of her age (young) but I can’t put my finger on any other reason, she was horrible.

Perfect location, nice hotel

I’m surprised this hotel got over 8 stars!! The staff the first day were terribly unfriendly and unhelpful. When asked about a concierge the worker at the front desk had no clue what I wanted and handed me a map. The next day we had a helpful attendant at the front desk who made up for the first day. Our shower had BLACK MOLD everywhere (not to mention I could barely fit in it, it was way too small, and I’m not a big person) and the bathroom stunk up the entire room! We asked for it to be cleaned and they came up, dirtied the floor, but did nothing to clean the shower. The bedding consisted of a sheet! There was an old green rough blanket in the closet which wasn’t worth using (unless you wanted to sleep with sand paper). So the first night we froze, the walls were incredibly this and you can hear everyone and all the street noise. At best the location is what gives this hotel any stars for me. I felt like I could have stayed in a holiday Inn and It would have be less cleaner!!