Poorly managed hotel that lacks customer service expertise. Housekeeping is an extra charge so do not expect linen changes, fresh towels, or a quick wipe down. Probably not a big deal if you are only staying 2 nights but certainly a problem for anything longer than that. After speaking with a Manager (Abbie), their housekeeping policy is vague and I was told I could have housekeeping services for an extra charge. She also told me that they do not advertise that they provide housekeeping. Shame on me for assuming that a hotel would clean your room daily. Double check to see what size your bed will be as there seems to be discrepancies around this as well. Our room was street level so we had the pleasure of listening to cars driving by all night. This was a suite that was over a $1k nightly rate. Confusing layout with numerous elevator rides required to get from point A to point B. Guests wander around looking confused. Overall, expect to pay 5 star prices for a 2 star experience.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Jordan
Jordan,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月7日
Ronmel
Ronmel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月3日
Amazing experience
Rachel
Rachel,6 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年12月3日
Bed sheets were awfully itchy for me. Yucky!
Sandy
Sandy,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月2日
Abbie
Abbie,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年12月1日
Check-in and parking were easy. The staff were great and made the process effortless. The signature suite is extremely small and even smaller when the pull out couch is out. The hotel allows dogs. Every once in a while we would hear a dog bark in an adjacent room. We traveled in the wintertime and the pool and hot tubs were perfect and a nice touch to the trip. Check-out is early (10 AM) which is difficult when you have kids. While packing to make the check-out time, the power went out making it extremely difficult because the room was so dark.
Daniel
Daniel,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月29日
TAMEIKA
TAMEIKA,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月22日
Room was loud could hear people walking and talking around. Room looked old and outdated.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Was upgraded to a nicer villa upon arrival. Staff was incredibly helpful & friendly. Can’t wait to stay here again
C
C,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
Great place to stay!
Megan
Megan,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月14日
Gage
Gage,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
We absolutely loved staying here! Our anniversary trip was a HIT with our two boys 11, 7. They found excitement around every turn and on every floor. The arcade, the game tables by the pool, allll the surprise swimming pools and jacuzzis. I mean? How many swimming pools do we need?! We were happy with them all! And I loved that the swimming areas are all kid focused. 3 feet or shallower. Definitely made it safer for my kiddos to enjoy and play. My husband and I especially loved the adult relaxation pools which feature a steam room and sauna. Only 18 so a much quieter and relaxed feel. So many things we kept discovering. It was pretty remarkable! The only complaint is the layout of the resort. We never could figure out where anything was (exciting for the children though ha!) but made things a bit frustrating from time to time. Other than that, this is a very family focused resort that will certainly please everyone in the family!
Nicole
Nicole,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月3日
Dirty and outdated. Dust in the vents fan
Lindsey
Lindsey,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Kelsie
Kelsie,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月23日
Doug
Doug,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月21日
Dene
Dene,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月20日
Kevin
Kevin,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月20日
Very nice rooms and hot tubs
Kim
Kim,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Spencer
Spencer,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月8日
kylee
kylee,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月6日
Great time awesome place
Wyatt
Wyatt,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月6日
Overall a good experience. The hotel is very difficult to navigate. No breakfast as an option. Water for the showers did not get hot/even very warm