Very friendly staff and very clean room. Outstanding breakfast! The room is in need of updating. Also we didn’t have hot water for showers in the morning.
Stephen
Stephen,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 10 日
Melissa
Melissa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 6 日
Everything about our stay was outstanding!! We’ll be back!
Dalton Cam
Dalton Cam,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 4 日
Its an older hotel, but beautiful and staff was great!
Jennifer
Jennifer,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 10 月 3 日
Hotel called and said we no longer have your selected room available. What? They said because room was booked through Hotels.com only "a room" was guaranteed, not the room I'd selected. They offered a free snack if we chose a different type room. I requested a credit for price difference ($50) which they finally agreed to. Upon arrival, the room was dirty, the shower moldy, furniture scratched, holes in carpet. I called desk and said, this room is filthy and should not even be rentable and requested a different room but they said, sorry last room, nothing we can do. I stay here 5-8 times a year if available booked through hotels.com but having 2nd thoughts about the hotel and using hotels.com for future travel if this is the kind of service that I can expect!
Kimberley
Kimberley,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 29 日
I stay here often because of the indoor pool and proximity to family. I usually encounter some issue. This time the air conditioner was not working as effectively as it should, there mold in the bathroom and the bathtub did not drain.
Dana
Dana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 29 日
Amazing breakfast
Davin
Davin,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 29 日
Staff was great. The main issue was the age of the overall facilities. Furniture was falling apart. My wife was cut by a metal piece coming off one of the queen beds. Toliet seat was cracked so the way through... to be clear, we stay here 4 to 5 times a year. We have seen the "needs" continue to grow.
Again, staff was great! And overall value was great!
I know a major renovation cost double given the lost revenue while work is commencing. Plus rates may/will go up. So tough...my family still enjoys the Embassy/Barcelona more than the Overton or others in the area.
Curt
Curt,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 29 日
The hotel rooms need some updating. Furniture old and worn; bathroom/ shower area is old and small. Beds were comfortable and breakfast good. Like the lobby/bar area but open til midnight and loud on our first night for the person sleeping on the couch. Should at least have the guests in the bar area keep it down after a certain time. We changed rooms for out 2nd night
Joan
Joan,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 27 日
Great stay! Bathroom could use a little updating, but very clean, friendly staff, and wonderful breakfast.
Carrie
Carrie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 26 日
Crystal
Crystal,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 23 日
Great Breakfast and Clean Rooms
It had been a few years since I stayed at the Embassy in Lubbock. The cleanliness and condition were much improved than the last time. Will definitely start staying here again. The breakfast is the best.
Cristie
Cristie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 22 日
DENISE
DENISE,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 22 日
I love this hotel. I love the happy hour, the design of the room, the check-in was wonderful and easy! The only thing I noticed is mold in the grout in the bathroom and the living room furniture is torn and chipped. I love the location and the hotel in general- just expected finer furnishings and no mold for the price point.
Linda
Linda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 21 日
Alexander
Alexander,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 20 日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 15 日
The room needs some updating. The bathroom faucet doesn’t work properly, the carpets need cleaned, and the AC in the rooms is limited.
The positives are the breakfast and service of the staff. They are very friendly and accommodating.
Anthony
Anthony,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 15 日
Heather
Heather,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 15 日
Vincent
Vincent,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 13 日
Cool to cold
This location did not have their ac/heating system switch to heat and it was cool and had no choice in the matter. Otherwise the personnel were friendly and very accommodating.
Joe Guerra
Joe Guerra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 10 日
Jacob
Jacob,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 9 日
ismael
ismael,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 8 日
Mold, vomit, and broken furniture
I'm not sure where are these reviews about cleanliness are coming from, but this was NOT our experience. Everything was worn, outdated, moldy and gross. Staff was friendly and helpful, but the rooms were not nice at all. There was vomit on the floor between the bed and the wall. Not sure how long it had been there. The mattress on the pullout sofa was all busted. Dirty floors and dirty furniture.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 7 日
Shower in control able
Water in shower was either cold no pressure or boiling , too hot.
Dominic
Dominic,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 6 日
Not impressed
I had to go back down to the desk 3 times because my key wouldn’t work. They said they would send a maintenance man which I waited for15 minutes and had to go back down to the desk to let them know he hadn’t showed up. Once I finally got in my room it smelled extremely musty. The carpet looked dirty and felt wet. Then the remote didn’t work for the TV. We didn’t get maid service the whole 5 days we were there. I asked for it but they never came. I had to keep asking for new towels.
The breakfast was amazing! The staff were all pleasant and professional. The pool area was nice. If I were to come back to Lubbock I would definitely look at staying somewhere else, especially considering the price.