Front desk service was fine at arrival, however not being able to communicate in English…
The receptionist when first arrived was nice. I asked which she thought was the better…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
The light and fan in the bathroom needed attention. Hairdryer almost coming off the wall: screw popping out of the wall. The indoor hot tub was lukewarm and the inner rim was very dirty.
Olga, 2 晚家庭旅遊, 2021年09月24日
décevant pour le prix payer
2 晚旅行, 2021年09月13日
Bel Hotel propre et confortable, mais le manque de personnel ne rend pas l'expérience très agréable. Attente, impossibilité de déjeuner au restaurant, difficile de rejoindre quelqu'un ou d'avoir du service au téléphone. Frigo de chambre vide, bris de ventilation, ... la vue est toutefois magnifique et le service courtois, lorsque présent!
Catherine, 1 晚好友同遊, 2021年09月11日
Thanks to the friendly staff but unfortunately the room was very bad. The humidity level was very high and I was ending after 5 nights to have a dry cough and the nights couldn’t sleep well. Also very noisy, because on the next room it was running nonstop an déshumidifier , the bathroom vent and also the air conditioning on the room was making lots of noise. The coffee machine cannot be used , very dirty … I’m sure that’s the only room in the hotel with those worst conditions:). I have friend leaving on the next floor up and their room was just wonderful and with none of those bad conditions like ours . On the other hand the staff was very friendly, the restaurant has very good food!
5 晚家庭旅遊, 2021年08月22日
Short staff due to covid, servive is slow. Hotel restaurant running on low capacity due short ztaff indicated on their panels so why i pay dearly and not get a discount
antonio, 2 晚旅行, 2021年08月18日
Gérald, 2 晚旅行, 2021年08月17日
The room was ok but the hotel grounds, the private lake with access to all water activities was amazing! The young girl managing the water activities was extremely helpful and friendly... Was the best weekend we have had in 18 months!
2 晚家庭旅遊, 2021年08月14日
We had a very nice stay and enjoyed the amenities. There are areas of the hotel that would benefit from an update. Service was good and attentive.
Cheryl, 3 晚家庭旅遊, 2021年08月08日
Service Lacking. Asked for towels for my room. Never arrived. In 3 days they never cleaned the room.
3 晚家庭旅遊, 2021年08月08日
We were looking forward to a family getaway for a family member's birthday. We were encountered with a hotel that is a bit tired, no staff for assistance, rooms were of, carpets were sticky cause they were old, we found hairs in the sheets, bathroom and fridge and icky stains on the bedding. The grounds were nice, golf is good and they have a private Lake to go kayaking or pedal boating. So overall, the grounds great, the hotel, needs improvement in the physical and service side. Most things are passable or fixable but with a rate per night of close to 300$, I expect much better and these things are unacceptable.
Luis, 2 晚好友同遊, 2021年08月06日