This is absolutely one of the worst hotels. They have no sympathy for their guests and no understanding. I booked my weekend here for my nephews birthday back in November, I had until the 7th of January to cancel. The wildfires in Los Angeles started on the 7th and exploded overnight - to the point of a state of emergency. I attempted to cancel my reservation on the morning of the 8th because of how severe the fires had gotten, also the only two freeways for me to get there were closed due to the fires. So not only was there no way to get there, it was completely unsafe and my family was dealing with the wildfires as well. I was reaching out for an update every other day. It took two weeks to get a final response from the hotel. They kept telling me a manager needed to approve and there was never a manager on site for some reason to speak with. I cannot believe that this hotel not only would not refund me for my stay due to extenuating circumstances but they didn’t even offer to change the dates of my visit when travel would have been safe. Absolutely disgusting behavior from this hotel, no compassion for their guests and no willingness to assist during a difficult and stressful time. I would never book here again and will not recommend this hotel to anyone.
Rebecca
Rebecca,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Safe, family friendly
Tamara
Tamara,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Saul Negrete
Saul Negrete,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Mallory
Mallory,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月16日
Sho
Sho,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Arturo
Arturo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Gary
Gary,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Kimberly
Kimberly,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Great stay in clean comfortable budget motel. Some of the furniture had seen better days, but beds were good and room was clean. Price was good. Would definitely stay again for quick trips.
Bryan
Bryan,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Cynthia
Cynthia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月6日
Weak bathroom and bad smell Room number 3
Rene
Rene,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
Superb!
christy
christy,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月4日
Surf’s Up in Monterey
My first time staying at The Monterey Surf Inn and it was a Good Stay.
Room was nice & bed was very comfortable. No towel racks in the bathroom which was annoying & no rubber mat in shower as I almost slipped twice. Motel had a great location. Also parking lot was littered with trash & cigarette butts which should be cleaned on a daily basis.
But I’ll definitely be back.
Gregory
Gregory,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月3日
Vladislav
Vladislav,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Pedro
Pedro,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Ron
Ron,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
The room was fine and in a good area. The only problem really was the unpleasant smell. It smelled like dogs.
Tarik
Tarik,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
F.D.
F.D.,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Hotel was in a great location, very clean, and reasonable. Would stay here again.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Tivemos uma excelente estadia! Sem dúvida voltaremos.
Ricardo Celso
Ricardo Celso,11 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月26日
Never again
Was put in a makeshift room w/o windows. Nothing to sit on and walls are paper thin.
Carlos
Carlos,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
The gentleman who checked us in was very friendly, the room we had was nice and quite. Loved the coffee machine in the lobby but wish the rooms had coffee as well. We will definitely stay here again.