Very disappointed by housekeeping, room not cleaned 2nd day and 3rd day had only made the bed, changed towels & put more tea & coffee in the room.
J M
J M,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 18 日
It’s OK
No one cleaned the room or replaced towels. We had to call for the. To pick up the trash and provide towels.
Very loud construction that shakes the walls. Messed them about it and never heard anything from them.
Frank
Frank,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 17 日
Short break in York
We walked from the train station, as we had minimal luggage and it took only twenty minutes to arrive at the hotel. Check in was easy. Staff were very helpful and friendly, especially in the dining area. Daily breakfast was plentiful and tasty.The rooms were very comfortable and clean. The location of the hotel was close to all of the many attractions that York has to offer. The area was fairly quiet in the evening, even though a Wetherspoons pub was opposite. Would definitely visit again!
IAN
IAN,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 13 日
Charles
Charles,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
Holiday inn york city centre
Staff friendly since breakfast not so good on evening meal as menu had loads of rice dishes that didn’t change would I stay heee again probably no
Michael
Michael,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Great rooms
Rooms were excellent. Had all the amenities necessary for a short stay and is well located for the centre of York's attractions. Only negative was the smell of breakfast being cooked, especially as our room was on the top (5th) floor.
Lyneatta
Lyneatta,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 28 日
Hotel was good and in a central hotel. Rooms were a bit noisy as you could hear people in the corridors and other rooms.
Yvonne
Yvonne,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 24 日
Pamela
Pamela,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 20 日
Disappointing stay
Quick and helpful staff greeted us on arrival. Got to our room and we noticed that there was a strong BO like smell the bathroom.
On investigation we could see that the bottom of the shower curtain was mouldy.
We informed the staff on the desk and they told us that they would sent up someone from house keeping. Nobody came to our room. We ended up taking the shower curtain down and leaving in the corridor outside our room. The smell reduced slightly but still persisted so we thought that the smell was coming from the drains……
Oh, and the bed was not suitable for two average size adults unless you like playing sardines
Paul
Paul,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Edson
Edson,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 8 日
Comfortable enough, but our bathroom had a pretty severe leakage problem coming from beneath the (fully enclosed) cabinet. It looked as if they tried to repair it, but that was unsuccessful. Since the hotel was very full, we decided not to ask for a different room. Instead we threw a towel over the puddle, and carried on with our visit to lovely York!
Teresa
Teresa,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 2 日
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 29 日
Petrina
Petrina,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 22 日
Dreadful visit paid £500 for a room that would normally cost £110 per night. This was because the York University day had pushed up rates - that’s ok it’s commerce. I don’t think the staff got the message because they certainly delivered nothing more for the extra charge. They shut the bar at 10 and turned off the lights. The provided only 3 towels for a party of 4. They delivered the extra towel an hour later than they said. They forgot to service our room meaning we had zero towels. They advertised parking as a hotel amenity there is no parking. The local public car park was full. There was no liquid soap in the bathroom dispenser. Even at £110 you would expect them to get the basics right for £500 they need to do so so much better. As a result of this weekend we will be visiting York much more often but I will not be returning to this hotel.
Campbell
Campbell,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 19 日
Hotel was below par and not worth the amount they charge. Rooms are basic and not very well equipped. Aircon didn't work, no soundproofing between rooms and very noisy.