The price/performance ratio is good, but the hardware is a little worse
wenjia
1 晚旅行
10/10
Hongyi
1 晚旅行
10/10
Sue
2 晚旅行
10/10
Comfortable and clean, nice. I love it. Thanks
Gao
1 晚旅行
8/10
YEONSU
1 晚旅行
10/10
Jenna
2 晚好友同遊
4/10
First, I called to inform the receptionist that my flight was delayed and I may arrive way later than planned. The receptionist was nice and understanding. I ended up arriving earlier than expected and unfortunately the room I booked (1 King) wasn’t available. Disappointing but no big deal. The following day there was a mouse in my room. I called the desk and they responded quickly. The guy they sent to the room was very helpful, unfortunately I forgot his name but he helped me the entire time. It was a frustrating when he called the front desk after moving me to another room and I heard the receptionist ask why was I in a King room when I came from a 2 Queen room. Considering the situation AND the room I initially booked, that was very frustrating. I almost considered going to another hotel. The room I was in (604) was nice but it definitely needs to be cleaned better. There were hairs in the tub and sink. The headboard and couch looked stained. Overall, it was not a great experience.
Danika
2 晚旅行
2/10
Booked a king room and was given a queen. Went to the front desk and asked for a new room and they told us they had no more king rooms and they could not compensate us back since it was third party.
Jack
1 晚旅行
10/10
Everyone I came in contact with was very nice and helpful. Queen was an absolute sweetheart!
Tiffany
3 晚好友同遊
8/10
Ok no water’s
Briona
2 晚好友同遊
8/10
Friendly staff, good complimentary breakfast, clean rooms. Close walk to Reading Terminal Market was appreciated. Hotel fee for early check in is steep, and bathroom was missing some expected amenities (e.g. shower gel/body soap). I would recommend avoiding the SEPTA public transit if you plan to stay here. The nearest station requires you to cross some areas of town that aren’t the nicest in daylight, and likely unsafe at night. The transit system itself is very rundown and unclean. Overall good hotel for the area.
Alex
1 晚旅行
10/10
Matthew
1 晚旅行
8/10
They run out of breakfast before 9am!
Saiyida
2 晚好友同遊
6/10
Stay was decent , the fist night it was a lot of people in the hotel they cut breakfast before the time and did boy put out any food 15 min early. Overall no complaints valet parking was great but they should give the option of self parking for a cheaper
price since parking lot is around the corner. Staff was friendly and welcoming.
Lasha
3 晚好友同遊
2/10
We reserved and PAID for a suite for a family of 4. Then we opened the door to our room and found a very cramped single room. We called down and they said they overbooked the suites, and too bad for us.
And when we asked for a price adjustment for the lower-tier room, they said NO, we're being charged for a suite that we were not even given. Unacceptable.
Jessica
2 晚家庭旅遊
6/10
The hotel advertised a continental breakfast but there was little to no food every morning. It seems they didn’t plan for the volume of people staying with them.
The hotels.com website said a rollaway bed was available but the hotel would not provide because room was too small.
Lastly, the valet was not available twice when we needed to get our car and when they did bring it they curbed the tires when they pulled up.
Overall not a stellar experience.
Lisa
3 晚家庭旅遊
10/10
Staff was friendly and helpful. Close to public transit and Reading Terminal Market.
Kelly
2 晚旅行
10/10
Julie
3 晚旅行
8/10
Staff were all very pleasant. Location is great and the rooms are updated. We appreciated the pet-friendliness. However, it was apparent that the breakfast operation is not built to handle the amount of guests booked at the hotel. A lack of available seating, many items running out and at one point no more plates made the breakfast experience less than desirable. Finally, given the breakfast delays, we requested but were denied (via text) a noon checkout - something we’ve never experienced at any hotel.
MICHAEL J.
2 晚家庭旅遊
10/10
真實旅客
1 晚旅行
10/10
This was a great hotel in terms of cleanliness, comfort and amenities and location! I honestly have no major complaints. There was a microwave and little coffee maker for the room. The soap/shampoo was so nice - a sustainable brand and smelled great. Can't remember the name.
Jessica
1 晚家庭旅遊
10/10
In town for a concert. ALL of the staff was extremely friendly and helpful.
Nicole
1 晚家庭旅遊
10/10
Paul
2 晚家庭旅遊
6/10
The valet parking is hard to use and terrible. It took us 30 minutes to go around the block and wait until there was parking when there was a whole lane that could be used for valet if they moved the cone. They had a lot of people in line and only 1 person at the front and 1 person doing valet which called the phone call hold to be at least 20 minutes if we didn’t hang up because of waiting. The room was comfortable and the bed was nice but we felt stuck at the hotel since we did not want to deal with the valet situation again. In the morning though when we left at 7:40 am, it was fast and easy.