Le site Hotels.com nous proposait un paiement sur place sans frais que ja pris.
Une fois arrivée à l'hôtel, le réceptionniste nous a dit que notre réservation avait ete supprimé, et que nous avions du recevoir un mail ( biensur jamais envoyé puisque jamais supprimé par Hotels.com !)
Il nous a donné un numéro anglais de plateforme à contacter.
Au bout de 2h dattente d'un service à l'autre nous avons eu enfin qqun en français. Elle nous a expliqué que l'hôtel avait voulu forcer le paiement avant notre arrivée avec l'emprunte de CB ce qui avait du supprimer la réservation. Soit on restait dans l'hôtel ( qui comme par hasard avait une chambre pour 3 de libre ) soit Hotels.com nous relogeait ailleurs.
L'arnaque est aussi au niveau du prix payé : 2600 livres pour 4 nuits au lieu de 535 livres !
J'espère qu'hotels.com tiendra ses engagements de nous rembourser la différence!
Si pour ce prix exorbitant nous avions eu le standing correspondant, non !
Fenetre qui ne fermait pas correctement, pas de climatisation, un soir plus d'eau chaude ...rideaux sales, rien pour poser quoique ce soit dans la salle de bain ...senteur d'égouts, une VMC defectueuse ....
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年5月22日
Torgeir
Torgeir,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年2月15日
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!!
Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
Delia
Delia,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年1月6日
Hôtel vieillot très bruyant .tres surprise pas de quoi accrocher les serviettes de toilette, les lumières de chevet ainsi que celle du miroir de la salle de bain ne fonctionnaient pas et en plus de tout ça on me demande à l arrivée 20 livres sterling comme je ne pouvais payer quand carte bleue c est pas à 24 pour soit disant des frais de taxe ,je montre ma facture le lendemain , sur celle ci il est bien noté et les taxes sont comprises et là on me dit que comme nous sommes arrivés après 12 h il y a des frais pour le déplacement du portier , honteux, de plus qu ils étaient prévenus et que ça ne posait pas de problèmes
Karine
Karine,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年12月20日
Flott opphold! Svært hyggelig betjening, fine rom og flott beliggenhet!
Martine Nygaard
Martine Nygaard,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年12月6日
Ryan
Ryan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年12月1日
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.
Zoe
Expedia 真實旅客評語
6/10 不錯哦
2023年11月20日
Emil
Emil,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年11月14日
Sandra
Sandra,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年11月6日
Nel complesso struttura abbastanza buona, considerando il prezzo abbastanza basso. Buona posizione per girare la città.
Gaia
Gaia,2 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2023年10月23日
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
Melissa
Melissa,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2023年10月19日
Martina
Martina,3 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年10月17日
Armindo
Armindo,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023年10月14日
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
Jan
Jan,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年10月13日
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
Gary
Gary,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年10月11日
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
Celso
Celso,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年10月9日
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
Lorrah
Lorrah,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2023年10月5日
Grei overnatting til god pris.
Stine Grinden
Stine Grinden,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年10月3日
Newly refurbed room. Very friendly staff. Would recommend!
Björn
Björn,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2023年10月2日
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out.
He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room.
Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年10月1日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年9月30日
Inte igen
Hade bokat ett Deluxe enkelrum för 3 nätter. Men vad som utgjorde Deluxe i rummet var lite svårt att se. Inga krokar eller nån hylla att hänga kläder på. Fick be i receptionen om en stol. Badrummet var så trångt att jag fick gå på tvären förbi handfatet för att komma in i duschkabinen.
Däremot han som jobbade i receptionen var mycket trevlig och försökte på bästa sätt hjälpa till.
Läget är bra, nära till Kensington gardens och Queensway,
men nästa gång väljer jag ett annat hotell.