I booked a stay at Kellogg Hotel through Expedia and fully prepaid online. However, upon arrival, I was informed that the hotel was fully booked and was redirected to Hotel Nell. I was assured by Kellogg Hotel staff that my stay at Hotel Nell would be covered entirely by them. However, two days after my return, I noticed a charge from Hotel Nell on my account. I’ve reached out to both hotels multiple times, but the issue remains unresolved. Now, Kellogg Hotel claims the charge is my responsibility, contrary to their original promise. I feel misled and would like this issue addressed promptly.