A lovely hotel, the room was beautiful, very spacious. Spa excellent. The only negative was the bar meal, the service was not the best and errors made during order process. Otherwise a lovely stay, would recommend
sharon
sharon,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月4日
Incident needs resolving
I have requested the manager to contact me regarding an incident I experienced at the venue. They have my details and I am still waiting.
Can you get them to call me please ?
Nigel
Nigel,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月4日
Very nice hotel
Very nice hotel , gym and all facilities of a good standard.
Anthony
Anthony,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
A big success for a sole guest with a scooter.
My stay was excellent, from start to finish my customer service was first class.
From the night porter checking me in to the receptionist taking my bag back to the car nothing was too much trouble.
The service was so genuine I didn’t feel I needed to ask for anything the staff offered.
From making my breakfast late because I had a flat tyre on my mobility scooter and couldn’t get to the restaurant, to calling the greenkeeper who looks after the golf buggies to try and fix the scooter tyre, to helping me get in it back in the car.
My room was changed to ground floor, the porter found me a doorstop so I could drive in and out of the room.
Little things to some people, a huge help to someone like me.
The only down side of my day was the fact the pool area was closed for renovation. The price was not reduced and I didn’t see that until I had booked. I book the vale because of the leisure facilities.
When I saw it was closed I didn’t arrive that afternoon but left it until late evening.
Hopefully I can get a pass to come in for a day when it’s open again.
I was glad I did come late as the South African night porter was exceptionally helpful and we chatted about rugby.
It felt like the staff there were a happy family and as a guest I was one of the cousins.
I am glad I went back to staying at the Vale.
Well done team Vale.
Lynne
Lynne,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Friendly welcome by reception staff. Ready to help and advise. Very friendly bar staff. The hotel was very clean and the room was great - plenty of space and a balcony.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
mark
mark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Very pleasant and friendly staff. Nothing too much trouble.
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月10日
A
Liam
Liam,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月8日
Joanne
Joanne,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Beautiful surrounding grounds.
John
John,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
Demetra
Demetra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Hamboulla
Hamboulla,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
We attended a wedding here and everything was superb, from the food, to the staff and the absolutely stunning reception room. Our bedroom was absolutely huge and had all modern comforts. Would definitely recommend.