Overall very disappointing, I wouldn’t recommend it. I wished I went for my alternative option.
The hotel had a strange atmosphere and the customer service at check in was severely lacking. My room key did not work but no apology given despite it being inconvenient coming back down from the 5th floor and back up again. I didn’t feel like enough information was given about the hotel itself and the use of the spa. I was told by guests in the spa that you have to go into the sauna naked but this wasn’t explained at reception and quite an important thing to mention! I found it bizarre that I had to keep asking questions and information wasn’t volunteered.
I had a massage booked at the hotel and as a massage therapist myself, I found it again very disappointing. There was no consultation to ask about medical conditions (standard protocol), the massage room was cold and the massage itself was really bad.
The hotel room was basic and just ok. The bathroom was clean. The bedroom carpet needs a deep clean, there were hairs, dust and a bottle under the bed from previous person so obviously hadn’t hoovered underneath. The room was cold and unfortunately the radiator didn’t work. I called down to reception but they were unhelpful. The bed was comfortable enough but the pillow was flat and the duvet did not fit the bed, it was oddly too small. Check out was at 12 but the cleaner started hoovering at 10am on my floor which doesn’t allow for a restful morning or a lie-in.