We have stayed here twice. Staff are wonderful, great grounds, will be back again and again.
Jodi
Jodi,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月17日
真實旅客
7 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月15日
Horrible, we would ask for drinks at dinner and they would not bring to us, or if they did it was after we were done eating and about to leave. They would cater more to the white people. Food was not a good and other reviews say. But I do want to make sure that Don Rene gets a good review, he was very
attentive when we needed drinks, and the Royal package is not worth it
Isabel
Isabel,7 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月13日
Arturo
Arturo,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月11日
Alfonso
Alfonso,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
David
David,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月10日
This place will not help you.
I would not recommend this place, not because of bad service but because they couldn’t help me with a personal matter and lost more than $2k. I get you have rules but there should be exceptions for special circumstances. I tried multiple times through hotel.com but I dint not get any help. I love PV but will never go to this resort. Hope you enjoyed my free money.
Elsa
Elsa,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Todo bien
Una excelente atencion ,comida rica. Muy limpio todo. El personal una chulada
Maria fernanda
Maria fernanda,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Micah
Micah,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Elizabeth Alejandra
Elizabeth Alejandra,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Was in town for a wedding and the whole family stayed at Occidental. We had the best time! Friendly & helpful staff. They were very accommodating to our needs.
Shirlie Ann
Shirlie Ann,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Muy bien
Leovigildo
Leovigildo,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
muy agusto
NANCY
NANCY,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月25日
Maria
Maria,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月24日
Beautiful
Water warm
Didn't like toilet flushing issues first day
Day 4 temp in room 28.5! Took all day to fix!
Marlene
Marlene,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月23日
Jessica
Jessica,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月22日
Thomas
Thomas,10 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月22日
Very clean and friendly staff
Francisco Javier
Francisco Javier,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月22日
vania
vania,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月22日
Melissa
Melissa,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月22日
Katie
Katie,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月22日
October was an excellent time to go as it was not busy. Excellent beach area with just the right amount of waves to keep you entertained. Food was good. I have been all over Mexico and this was one resort that I would go back to.
Marcus
Marcus,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月22日
Me agradó mucho el Hotel y la atención del personal
Alma Alicia
Alma Alicia,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月21日
The expansive beach access was wonderful. We enjoyed the sports facilities and boogie boards. Also the daily scheduled activities were consistently fun. The resort should really crack down on people blasting their own music with boom boxes! This happened twice while we were there. I couldn't enjoy the pool music with competing sound and luckily had noise canceling earbuds, but what about the guests who don't? We enjoyed the food, but did not care for the reservation system. Most of the wait staff were very friendly and welcoming. I would have given 5 stars except for the front desk staff who were aloof and reluctant to be helpful multiple times. I would have given a higher score for cleanliness except our room had a moldy smell after the initial cleaning products smell wore off. For the location, we enjoyed the nearby walking path and shopping mall. Overall a pretty wonderful vacation.
Teresa
Teresa,10 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月20日
Staff was good. Only one of the pool bartenders was not in a good mood when I interacted with him.
I was in room 328. I left a gift for the receptionists and tips in envelopes for the two bartenders that were excellent while I was there.