Good AND clean. Good could be better. Restaurant schedules were not the Best.
Joel
4 晚家庭旅遊
8/10
Richard
6 晚旅行
10/10
Wonderful hotel for a quiet vacation with the family. Pool was nice and beach beautiful, even though it was damaged by a recent storm. Entertainment was alright but not a huge choice or variety of shows. It is geared more towards the quiet crowd rather than the party crowd.The buffet was delicious and always had a wide variety of dishes available. Restaurants were good but nothing out of this world. Staff was friendly and accommodating, but we disliked the timeshare/VIP pushiness and that areas were designated for those people only. Feels divisive in my opinion. If we are dropping that much money on a vacation as it is, guests should all be treated well and not like some are better than others. If you were not willing to pay a lot of money into a time share and are not one of the VIP folks that had a show in their lounge nightly, there wasn’t much to do but if you like a quiet, relaxing vacation and early bed time you’ll like this resort.
Anita
5 晚家庭旅遊
2/10
The property was exactly what we thought it would be as far as looks! The beach and pool were the best parts of the resort. Unfortunately we had terrible customer service from the time we arrived to the time we departed. There was transportation from airport to resort advertised on the booking. When I called to schedule I was told three different things by three different people. Upon arrival to Mexico, we had to find our own transportation to the resort. When attempting to book it for departure back to the airport we were told they didn’t even have a shuttle. Strange thing was, as we were in our own transportation back to the airport we saw a large shuttle in front of us with big words VIVA AZTECA. So that was clearly a lie. Staff was rude and not accommodating. The restaurants were less than great. We were expecting much better cuisine quality. Overall I would not recommend this specific resort to anyone I know!
Mikayla Jane
4 晚旅行
10/10
We loved the service and the bar tenders, Jose and Sergio especially looked after us,,,
Donald
7 晚浪漫之旅
8/10
Hunter
8 晚旅行
8/10
Beach- rocky beach due to issues with beach being corroded
No bar service on the beach- no bar next to beach
No playground for kids- we travel with family and small kids
Food was good
Mexican restaurant- they forgot to notify us about reservations
Otherwise , staff was great
Barbara
5 晚家庭旅遊
10/10
This was our second time and glad we returned. We enjoy the buffet, particularly their fresh fruit, home made bread, seafood options particularly tuna steaks on BBQ night, and little desserts and ice cream. It is nice there are no resevations required now for the restaurants. Snack bar and drinks by the pool is great. I wish they had chips more than one time to go with the guacamole.
Room had comfy beds, good hot water and nice garden view. WiFi was not strong enough at night to watch a movie but good for emails etc. Some noise from room above when they moved furniture.
I have to say the leaf blower starting at 7am has got to go. Terrible sound when you are trying to enjoy the morning peace. I mentioned it to the front desk.
Friendly staff always.
Love the chaise loungers facing the ocean. The whole beach that was a volleyball court has washed away. You can still walk up and down the beach easily, and see great sunrises. I would go back again!
Courtney
6 晚旅行
8/10
The staff were wonderful. Food was good, small and layed back. Only drawback was beach erosion, but thats mother natures fault not the hotel.
Dorothy J
10 晚浪漫之旅
10/10
MICHELLE ANN
4 晚旅行
10/10
Elisa Bini in guest services made our visit very special again this year. We will be back. The Bamboo restaurant was our favorite and Manuel was our waiter for a number of nights. He did a great job and was very friendly! Well done.
William Howard Nedde
14 晚浪漫之旅
8/10
Nice property with beautiful scenery. Wide palm lined beach area - however, erosion near water. We enjoyed 5 nights at this resort. We went to the Maya as well. We liked things at both resorts. The restaurants had decent food but the buffet and pool buffet food was not good. The only time it was decent is when they had the grills set up and were grilling chicken . Overall it was a nice place but food could be better.
Melissa
5 晚好友同遊
10/10
It was my girlfriend and I first time in Mexico and we decided to stay at viva Azteca. Needless to say we throughly enjoyed our entire stay and didn’t have any complaints. Will definitely be coming back and would highly recommend the resort to others. Viva Mexico!
Brian Scott
7 晚浪漫之旅
6/10
Curtis
9 晚旅行
8/10
Endroit parfait pour relaxer! Le personnel était vraiment sympathique et à tout fait pour que nous nous sentions bien. Excellent café matinal et bonne bouffe.
Marie-Eve
5 晚家庭旅遊
10/10
ika
4 晚旅行
6/10
i didn't like it that they dont have hamburgers after 00:00
Martin
5 晚浪漫之旅
10/10
The employees are very kind, helpful and always smiling. The food is ok; perhaps a little revamp is needed. The entire resort is so clean. The beach is amazing in January. The weather is perfect. I will definitely come again in January only. I really enjoyed my stay.
Monica
7 晚浪漫之旅
6/10
margarita
7 晚旅行
8/10
Gina
4 晚旅行
8/10
Wil
8 晚旅行
8/10
Rahul
4 晚家庭旅遊
10/10
Smaller resort than what we're used but we liked it very much. It is located in a closed off area of Playa del Carmen making it less accessible and safer. They offered an all day long Kids Club which was a big plus for both parents and kids who had various fun and entertaining activities. Recommended.
Przemyslaw
6 晚家庭旅遊
6/10
Pros:
Small resort. Easy walk from rooms to pool and beach.great for families with young kids.
Staff do a good job of cleaning rooms etc.
Good specialty restaurant xulha and the italian one. No reservations required for these.
Quieter than other resorts by the pool
Cons:
Dated rooms and facility.
Sucks for vegetarians. Unclear signage and cross contamination with things placed right next to each other.
No beach bar or service
No.pool side service.
Entertainment staff lack enthusiasm to.involve people in activities.
Resort is in playacar hotel zone. Quick taxi ride to downtown which has a great walkable street with tons of vibrant restaurants, bars, clubs.