Good AND clean. Good could be better. Restaurant schedules were not the Best.
Joel
Joel,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Great property. Great for families. Friendly helpful staff
Santo
Santo,4 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Walkable, friendly staff, great service
Michelle
Michelle,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Wow, everything at this hotel was great, especially the staff and service, restaurant food and service was excellent, property was clean and spotless. I would recommend to anyone to stay here at this all-inclusive hotel, it's less than 1 hr. from Cancun Airport, lots of activities. My family really enjoyed it- very safe, only recommendation to Viva Azteca please time limit people in the hot tub if it's busy.
reeza
reeza,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
The hotel was very well taken care of. There were many options of food at the buffet and the restaurants. You can walk into downtown within 20 minutes. The beach was AMAZING!
We all had a wonderful time visiting!
Shelly
Shelly,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 13 日
very friendly
Irais
Irais,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 8 日
Phillip
Phillip,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 6 日
Second time to Viva Azteca this time with our teen boys. Same great service experience as the first. Very clean, very nice amenities and staff. Food is pretty good with variety. We will definitely go back again and recommend to friends and family.
Eric
Eric,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 4 月 6 日
Fir smokers: smoking is only allowed on 2 spaces without shade. It's a long way. If someone wants to enjoy a cigarette with their coffee, they are out of luck. We will never book this hotel again !
joerg
joerg,11 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Amanda
Amanda,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Generally a great resort, may be helpful to have more classes
monidipa
monidipa,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
First time at this beautiful resort, loved it and will return
Leah Melinda
Leah Melinda,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 26 日
We enjoyed our stay at Viva Azteca.
Atilla
Atilla,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 22 日
This was by far our worst experience in Playa, and we have been going there. It would be way too much to detail, but the staff was fairly rude and the quality of everything is just not good. Way too expensive for what you get, and to make matters worse, now they get sargasso all year round and their beach is gone, they have almost no sand.
Fernando
Fernando,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 22 日
Richard
Richard,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Great for families. Felt very safe and the staff is always very friendly
Darrick
Darrick,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Nataliia
Nataliia,9 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 19 日
So comfortable, food was excellent
Patricia
Patricia,7 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 18 日
Leana
Leana,6 晚旅行
Orbitz 真實旅客評語
6/10 不錯哦
2025 年 3 月 12 日
Curtesy and politeness was great when staff was directly addressed but staff was not saying hi when passing by this is free makes a long way. The number of free activities were good as well as entertainments. Show at the show room on the second floor should have tables instead would permit to guest to enjoy the show as well as have a drink. Towels should be to the number of guests in the room, shampoo should be different than hand wash. Things can be improved but all in all it was good not excellent but good.
Brian
Brian,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 12 日
Monica Tatiana Reyes
Monica Tatiana Reyes,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 12 日
Beautiful property, gorgeous beach good food. But the staff makes it really hard to enjoy your stay. They’re fixated on enforcing the rules and they’re very black-and-white and they’re thinking. For instance, they don’t give you more than one beach towel per day. Even if it’s pouring rain, how our guests supposed to dry and swim, if the towels are soaked from the rain. They have so many rules and are very stubborn about it. The resort is not focussed on making it a pleasant experience.
Giselle Herrera
Giselle Herrera,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 12 日
The resort is beautiful, food is great, beach amazing HOWEVER our staff ruin the good vibe!!!!… the RULE!!!!! The staff is stiff and fixated on enforcing the black and white rules
For instance: they would only give you one swim towel per day, they wouldn’t want to change the towel for us it even if it rained allllll day! We are there to swim!!! One towel is not enough! without sun! staff is stubborn and would not allow reasoning! So we had to air dry as there is not way for guests to dry towels!
Another thing, a cousin came over to say hello, and they wouldnt let us have a visit in the lobby, because the rule is only guest can set foot in the property! Even the lobby. They were on our backs to get off the lobby and have the visit on the side of road! Again! This resort is not focused on how to make the stay for guests enjoyable. They are fixated on the rules!
Wouldn’t recommend this place, even though it was a beautiful resort. :(