The week was booked for a conference at the Excel London so location was great, in general the stay was ok until the Wednesday night when there was no water for washing, showers or toilets... In the morning there was still no water with no knowledge when the supply would return. I took the decision to check-out and find another hotel for the remainder of the week so I could have basic sanitary and shower facilities. I requested a refund for the final night however the hotel stated it was a non-refundable booking and there they were not able to refund the last of 4 nights... very disappointing!
matthew
matthew,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Joseph
Joseph,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Francisco
Francisco,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Diego
Diego,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Convenient
Part of a business trip to Excel in London, the hotel is convenient as its only 10 mins drive to the exhibition center.
Gary
Gary,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月12日
David
David,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
Fatai
Fatai,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月22日
ABDULMALIK
ABDULMALIK,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月13日
James
James,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月10日
It’s surprising that in 2024 this hotel doesn’t provide basic amenities for their guest. No refrigerator, no microwave nor pressing iron. Yall gotta do better.