2/10 不太好
2025 年 7 月 11 日
Stay literally anywhere else
When we arrived, everything seemed fine from the parking lot. Not a great area but we didn't feel unsafe, and the lot had plenty of parking. There were 2 parties ahead of us to check in and it took about 45 minutes for it to be our turn. By the time we finished checking in and went to the elevator to go to our room, many people who had just checked in were still waiting for the elevator because only one was working. It took 10-15 minutes to get up to the room. Once we did get up there, I leaned on the bed as I was spraying lysol and it creaked like a haunted attraction. It was so loud with even the slightest movement. The walls were also paper thin and you could hear everyone else's conversations as we walked down the hallway. When I asked for a refund at the front desk, the woman gave me no issue, she apologized for my inconvenience and said she would change the booking as if I never checked in and to reach out to whoever it was booked through. I asked if it was really that simple and she smiled and said yes. I reached out to hotels.com and was told the hotel denied my refund after multiple contact attempts. Unfortunately I did not think to take any pictures or videos. However this experience has made me more unlikely to use hotels.com or stay at hotels in general. I would not recommend this hotel to anyone unless I didn't like them.
Samantha
Samantha，1 晚旅行
Hotels.com 真實旅客評語
