The big thing for me is that the room is very cold, I’ve had the radiator turned up to 6 for the full duration of the stay but with no heat coming from it, it’s January the heating should be on! The cold woke me up so I went to reception who popped a heater in my room but to be honest this shouldn’t happen.
Breakfast was a disaster Infact we didn’t eat anything, I asked for poached eggs twice but after a long wait decided to leave.
Isabella
Isabella,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月15日
The heating had broken and so I was unable to stay at the hotel but wasn’t told until I arrived at 7.30pm (seems the owner was the only person with the hotel.com log-in. The pub was being refurbished and very dirty but wasn’t mentioned … but I had guessed because the price was cheap.
Staff on site were very helpful and apologetic … and this wasn’t their fault.
Owen
Owen,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月11日
A taste of Oxford
Whilst stay was comfortable we expected more. A deluxe room in a 4 star Hotel, Comfortable and clean but just basic. Lovely Bathroom but no window or extractor fan, not good. The room area had no main ceiling light, just lamps making it feel very dreary. The staff were pleasant but appeared to be very young and inexperienced in offering a 4 star service. Beautiful decor and seating in the restaurant but very odd to arrive early for dinner before many others and order fillet steak to be told they only have one!!...and had to laugh when ordering a latte and the waitress mentions that the guy has had ago at a design on top in the cream. All seemed very odd and quite surprising. Not sure we would stay again for the price. Deluxe should be luxury which it wasn't.
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月9日
Great room. Terrible food.
The service at reception was great.
The room was very clean, comfortable and looked like it had been redecorated recently. I had a view of the courtyard which was nice.
I had booked a treatment in the spa which was carried out by Sophie and was excellent.
There were some aspects of the spa that were not so great.
They had no robes on arrivsl do i was told to wait in the spa lounge and fill out my treatment firm and the spa receptionist would come back yo collect my form and give me a ribe as he was expecting more to be delivered. I waited for 20 mins. When i went back to the spa front desk, the robes were in a pile waiting. No apology, no explanation.
Also on entry to the steam room i found a naked man in there. It didn't bother me particularly but may well have made someone else feel uncomfortable. The spa does not make any statement about nudity so i think it would be good to explain that nudity is tolerated as a fair notice to those attending.
Finall, the food from the lounge bar was very poor. There is no room service so i was told i could order at the bar and take it up to my room (miles away!).
I couldn't order the food ahead but was told to come down half an hour before i wanted to eat and order it then. The pizza had the thinnest smear of sauce and a verymeagre topping. The crust was nice thank goodness. I ordered the truffle dressed leaves at £ 4.50 also. I discovered back at my room it was dry rocket in a bowl with some grated cheese. No dressing. No truffle.
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月8日
Overnight stop over in winter
Convenient location as close to major road but surprisingly quite. The room was a good size and well appointed. Restaurant food was delicious and the breakfast had a very good selection. Staff were attentive but not invasive, service was very good .
Talbot
Talbot,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
A Night away
Nice sized rooms and Clean and very comfortable and service and staff where also excellent
Stephen
Stephen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Gem of oxford
Easy check in , ample parking and good facilities particuarly the spa area.
Only negative its a big hotel and if your room is some distance away can be a pain.
Dharminder
Dharminder,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Relaxing stay
We had a lovely stay overall
Hotel waa very modern kept clean, spa area waa very nice. Breakfast had a good choice.
We found a couple of minor things with the room, the bath needed changing and a stain on one of the bed sheets.
Joanna
Joanna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
An excellent stay
We had an excellent stay using the hotel as a base for our family Christmas cekebration locally. We were impressed with the service quality of breakfast and comfort. Our only complaint was,that the bathroom basi was slow to drain
Margaret
Margaret,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
david
david,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月8日
Bad value for money
Bad experience: inadequate toiletries especially dental necessities, far from Oxford city. Overall bad value for money.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Muito bom
Ótima localização. Tudo certo
Robson
Robson,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月5日
Gary
Gary,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月27日
Chambre inadaptée
Chambre avec accès handicapé donc tout est à hauteur de fauteuil ce qui est très bien lorsqu’on est invalide mais un lavabo à hauteur de genou c’est peu pratique lorsqu’on a pas de handicap.. le confort devient sommaire avec toutes les rampes, chaise de douche etc.. a 204€ la nuit ça fait cher et peu d’égards pour les clients.. le cookie de bienvenue lui reste toujours bon.
Thomas
Thomas,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月27日
NOT FAMILY FRIENDLY
Booked 2 rooms for a 4 day long weekend with my family. On first morning was denied access to pool area. No children allowed as every day, apart from early morning and later afternoon sessions, is adult 'spa day'. Had not been told beforehand, either at time of booking or checking in. Denying access to children meant none of us could enjoy the facilities.
Avoid this hotel if you have young children is my advice
Very, Very disappointing and Very, Very misleading.