The room is old and not very clean. The towels have some yellow dots. The price is good but I will not have another try next time.
ALAN CHIH-HAO
ALAN CHIH-HAO,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2019年11月19日
Would you pay $167/night for a no air-con hotel?
Recently we visited Novotel Sunshine Coast for my partner's birthday. I thought it is considered as a 4-star hotel so the quality should be good, but the air conditioner was faulty and didn't work on arrival. After reported twice they still couldn't fix the air-con. By the time it was 9:30 at night, the manager told us that there's nothing they can do and all rooms were not vacant. The temperature in the late November at Sunshine Coast is very hot and humid, the room doesn't have screen doors so leave windows open over night wasn't an option. In the end, my partner insisted that it is not fair to pay full price to the manager, so we got $100 dollars off from the bill but we still need to pay $167 dollars/night for a stinky hot room that supposed to be a 4-star luxury hotel room.
$100 might seem like a good discount, but if you take in to consideration that any budget motel for $70 provides air conditioning then still paying $167 for a room you cannot open up to get air in due to no screens. It’s essentially an over price sweat box and was a horrible experience that will not be remembered well by my partner favourably for his birthday. I would not recommend this place to anyone.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月21日
Temi
Temi,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月16日
phillip
phillip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月8日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月6日
The hotel is great - gardens well maintained - staff very pleasant and helpful - housekeeping needs attention : bed top sheet well done, bottom sheet not even streched, cups and glasses not cleaned, coffee not replaced, floor not vacc or mopped on 3 days stay, towels not replaced when required. Housekeeper needs a better control.
Nicole
Nicole,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月31日
Really disappointing given the expense
On the first night it took me 30 minutes to get through to in room dining.
Then I was advised there was no standard beers available.
The food that was delivered was terrible.
The room is tired and does not accommodate any USB fittings.
I found hair in the bathtub the following morning.
Barry
Barry,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Tasman
Tasman,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月20日
bad for couples .
rooms dated and out first room stank of cigarette smoke . they did move us to another room.
peak season and it was just to fill of kids and not enough seats and umbrellas. so no good for couples at all
food had long waits so uber eats worked .
i would rush back but many families were having a good time
C
C,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Mike
Mike,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Karen
Karen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Nice and clean. Good pool. Nice restaurant next to pool but lack ambience at night inside with no table service that was disappointing. Needed to pay first and take a number. Food was slow and waiting an hour.
Kathryn
Kathryn,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月29日
Such a great place for a family holiday. We loved being so close to nature. Some parts of the property need some TLC but overall we felt comfortable and relaxed and enjoyed our stay.
Deanne
Deanne,2 晚浪漫之旅
Wotif 真實旅客評語
8/10 非常好
2024年11月28日
Property requires some serious renovations in areas
Rod
Rod,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年11月25日
Gregory
Gregory,2 晚旅行
Wotif 真實旅客評語
6/10 不錯哦
2024年11月17日
Our room was very dated and not clean. There was hair left in the bath and on the sheets. The staff were not helpful and the lady working at the front desk for the breakfast buffet was incredibly rude to my family.
Charlotte
Charlotte,1 晚家庭旅遊
Wotif 真實旅客評語
8/10 非常好
2024年11月14日
.
Leanne
Leanne,2 晚好友同遊
Wotif 真實旅客評語
4/10 一般般
2024年11月12日
The property in very tired, in need of a complete overhaul. And a very deep clean. Staff were polite but possibly undertrained. Restaurant was ok, but more options needed. Housekeeping was very poor, if any at all!
Julie
Julie,6 晚浪漫之旅
Lastminute 真實旅客評語
10/10 好極了
2024年11月11日
Robyn
Robyn,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月10日
Terrible hygiene issue
The bedding was dirty and has bed bugs which caused my skin allergy.
GUANGXIANG
GUANGXIANG,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
On arrival our floors were quite dirty and we had no shower gel in the provided container. We left a note the following day and all was fixed. Very convenient for our wedding we attended up at twin waters golf club. Overall it was a good stay.
Michelle
Michelle,3 晚旅行
Wotif 真實旅客評語
10/10 好極了
2024年11月6日
The scenery of this property is amazing.
Jamie Hyun Ji
Jamie Hyun Ji,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月5日
I love the place myself and the kids had a blast.
Some constructive criticism, some staff members are friendly others not so much.
Disappointed when I got back to my room the afternoon and my room was not made up and beds where not made properly. I love coming back to a fresh clean room.
Duane
Duane,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月29日
Better signage needed
Signage to find rooms is minimal and difficult to see at night.
Tap water pressure was weak.
Service was wonderful just the above aspects were a disappointment. The room itself was comfortable but more a 3 to 3.5 star quality. The service from the staff pushed it up to 4.