On arrival after booking alone , they said they was fully booked , then put me in a disabled bedroom , no towels or toiletries and it was absolutely freezing all night.
John
John,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月13日
真實旅客
4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月3日
Shaun
Shaun,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月31日
They are trying to get the place better. Very poor wifi and ridiculous plumbing issues were too much for me . I recently contacted to see if the issues had been resolved , the receptionist had no idea of the issues although he was one of the staff I spoke to. Manager not available and I was unable to call back . I was there for 5 nights, plenty of time to deal with issues .
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月30日
Stephen
Stephen,10 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月28日
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Good value
It was good value for the price
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Stepan
Stepan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月17日
Larch room comfortable bed clean and tidy just one problem in the bathroom low water pressure in the shower
Stepan
Stepan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月11日
Stay clear if you dont carry passport
What a ridiculous hotel .we checkedbin at 1am after a 6 hour drive obviously a little wary and we were confronted by a young lady asking for our passport i explained i did not have it .why would i need a passport in england ? She then said a credit caed would not do only a drivers licence.i explained mybwalletbwas in one of my bags in my very full car.she said unless you get it you cannot check in .i admit i lost it at that point but to be told by a non british subject that every hotel in the uk was the same is just plain lies .i travelled all over the uk last year and managed over 100 nights in hotel says .this is the first time in my life i have been told this rubbish .i checked into gleneagles todaybfor a week at no time was i asked for identification at any time .hotels.com are at fault here because it should have a warning saying unless you have id you cannot enter and would have to spend the evening in your car at -7degrees outside.nowhete does hotels.com tell you any of this.i certainly would never set foot in a britannia hotel again and would seriously question the people skills of its employees.i also may stop using hotels.com and go back to booking. Com they dont have these archaic rules ..shame on you britannia hotels
k
k,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月5日
Obvious problems at this hotel staff at reception
Booked online quoted £37 arrived at hotel £44 no food no breakfast no chef could have stayed accross rd £40 food and breakfast available not happy said I would decline stay told you have to pay anyway.
Hotels . Com thought was honest but quote they gave and hotel recommended a shamble
Shaun
Shaun,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月27日
Won’t be a second visit
The restaurant was freezing, breakfast was low quality considering its £12, checkout is 10am, they wanted £10 for 11am checkout.
John
John,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月27日
Room was cold radiator didn’t work. Tried to have a shower but no water pressure and water was barely warm
Martin
Martin,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月22日
Give it a miss
Broken door, no plugs for bath or sink, no water pressure, it was so low that the shower mixer wouldn’t activate unless full cold water on
Christopher
Christopher,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Value for money
Alan
Alan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Newly refurbished
Comfortable and clean. The bar man Adrian was very friendly. Room was not cleaned, Adrian told us that we had to ask for cleaning as it was not an automatic service!! We had no hit was, when we asked about this the maintenance staff said that there was a fire alarm which turns off certain systems and the hot water is one of the affected systems!
Lee
Lee,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月16日
Bad experience
There was no toiletry in washroom.Ask to lady to staff but not been provided.Matters was very uncomfortable.
Mehr
Mehr,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
Ok place to stay
Took 3 trys to get into room, back and forth to reception, then door lock had to be manually reset. Plumbing made loud noises and took ages for toilet to flush. No doorknob on inside of toilet door. Linen was clean. Beds firm but ok.
Leigh-Anne
Leigh-Anne,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月14日
stephen john
stephen john,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月13日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月11日
Upon arrival, I was told the their was no room, as they oversold. I can wait or cancel a booking.
But if I choose to wait, I will have to wait 1-2 hours before they clean the room.