Hotel was clean. Staff was very friendly and helpful
Kimberly
Kimberly,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 20 日
kenny
kenny,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
Staff were very friendly and helpful, check in was great we got there early and staff were able to get a room ready for us ahead of check in time (early check in) also provided us with a microwave to warm up
Keisha
Keisha,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Lisa made the stay!
Thank you, Lisa and staff! You made our Mother/Daughter trip a wonderful experience! The rooms are beautiful, although a microwave to accommodate the refrigerator would be a benefit. The pool and beach were amazing! Lisa really made the stay special. Excellent Customer Service, Lisa!
Viviana
Viviana,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
Carol
Carol,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Steve
Steve,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
Ziya
Ziya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
NaTasha
NaTasha,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 18 日
Anthony
Anthony,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 18 日
Poor customer service
The location is great and all rooms face the beach with a large balcony. During our stay the power went out the morning we needed to check out. So we had no power or water to get ready to leave, they would not allow us to check out an hour late to give us time to use the toilet and shower. With no electricity the restaurant and coffee bar were also not open.
Wendy
Wendy,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
We will be back
It was beautiful, beautiful view ocean front . Just lovely. We will be back for sure.
Roberta
Roberta,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 5 日
Very nice place
Would definitely go back
Steven
Steven,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 4 日
Kathleen
Kathleen,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 4 日
The beach view is great! Loved that it is right on the water. Most front desk associates were lovely but 1 younger larger lady was very rude. I didnt get her name but another guest checking in said something as well once we left the front lobby. The tv didnt work from the time we arrived. I had mentioned it to this same lady and upon check out it still had not been fixed. The service at the restaurant was mediocre. Most day server's, are on island time. There was a massive hole above my room door outside and a bird lived there. Which caused fecal matter to be on the stairs. It also flew out anytime the door was open. The pool area was clean minus the old wooden highchair, lack of landscaping and debris/sand filled water. The beach was definitely the best part of the hotel. The access and being able to hear the waves from the room. Speaking of room- they never changed the bedding and my top blanket had a cigarette burn. All and all the locals and beach made the experience but wouldnt recommend for a long time family trip. Gives off a hostel hotel type vibe.
Elizabeth
Elizabeth,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Rashley
Rashley,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 2 日
Pool towels for the pool was never available to use they were always either in the washer or the dryer . The food was over priced for the guest to stay at the resort and I can’t say I enjoyed eating any of it. The last day I began to see roaches. The only thing I enjoyed was access to the public ocean.
Tiffany
Tiffany,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Leonardo
Leonardo,6 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 1 日
The property is generally in rough shape…
- The shower only had really really hot water or cold.
- Rust on the bathroom fixtures.
- We found a rouge pair of underwear under the bed 😬
- By 9:30am they were out of beach towels.
- Breakfast service was really slow, like 50 minutes for to-go pancakes, French toast and coffee.
Redeeming features of this resort is the beach being steps away.
Tabetha
Tabetha,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
This was heaven on earth
Excellent customer service
Sagine
Sagine,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 1 日
Brianna
Brianna,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 1 日
room air conditioning did not work, fan made clicking noise, had to change rooms.
No warm water at night, no water at all the next morning.
Russell
Russell,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 1 日
They were working on the exterior of the building around the balconies. I had to leave the curtains closed while they were working. The rest of the resort was beautiful.
Tina
Tina,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 1 日
The Emerald Beach Resort is a beautiful prpoerty but it is outdated with non existent management. The staff is unfriendly and it is hard to tell who is running the resort. It feels unsafe as there are outside locals that seem to dominate the bar and beach area and smoke weed late into the morning hours on the beach while making noise or the man that was sleeping in the pool area that was supposed to be secured to only resort guests. The resort would improve with new management that took care of the guests and protected the property.