I placed on the notes of my reservation that we're celebrating a 5yr anniversary, yet not so much as a mention or note, I falsely assumed they would do something nice for us. We also placed a request for early check in and arrived around 1pm to pre check in and was told our room is being "prioritized" with housekeeping, so we wasted a bunch of time & money at the restaurant on site. After 2 hours and no text I go to the desk where they said my room isnt ready yet but another is available, so I accepted as we were tired and wanting to shower. Only to find out the room was a "garden view" of the road, when I had paid for a lagoon view. I go back to exchange the room and tell me the type of room I booked isn't ready yet, so they "re-prioritize" the cleaning for the 2nd time and said it should be done soon. After over an hour and still no text by 4:45pm I go back to the desk where they say its finally been cleaned but pending an inspection. Eventually get into our room around 5:15pm to find that we were given the one lagoon which looked like a swamp! All other lagoons throughout the property were clean with functioning fountains, which I took pics of as further proof. On top of all that the TV cable and remote are so outdated, we couldnt even watch a movie or plug in an HDMI, and were stuck with basic cable. All in all I'm very disappointed & embarrassed for this "romanic getaway". The communication between deaprtments and in room amenities need serious improvement! Waste of $$$