The housekeeping is poor. The is no shower gel in the bathroom! I have to call to fill up. Even so took a long time
Ping T
Ping T,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Vera
Vera,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Perfect
Great stay! Close to everything and the rooms are huge
Knops
Knops,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Weekend in Harrogate
Very friendly staff, great facilities and right in the centre of town
Lee
Lee,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Christmas night treat
Nice and warm hotel. Pool facilities very good. Breakfast excellent. Will return again.
Elizabeth
Elizabeth,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Mr Samuel
Mr Samuel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月12日
Graham
Graham,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月11日
Not a great experience at all
Sadly the hotel was overcrowded the first night with a special event. The atmosphere was pretty chaotic and not the “spa” type experience you’d expect. Also the wine glasses were filthy, I had to ask for a new glass 3 times as all were dirty. Not ideal.
The spa pool was cold and jacuzzi not working also we were only given a very short “complimentary” period to be able to use the spa facilities and weren’t given spa robes /towel or slippers/flip flops. We only used the facilities for 15mins as we’re quite disappointed with it overall. Definitely wouldn’t pay extra to use these facilities.
Tamara
Tamara,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月10日
Dreadful service in the restaurant
The service in the dining room for the evening meal was poor, unprofessional and on one occasion rude. The temperature in the dining room was cool and when we mentioned this to the staff member taking us to the table responded by telling us “you can’t please everyone!”. We had to wait 20 from being seated for someone to take our drinks order. When the waitress eventually stopped talking to an off duty colleague she was very off hand even rudely corrected my pronunciation of a menu item. There was at least 20-30 minutes between courses. Two of the 4 mains arrived first the the other two mains were not we ordered so the waiter then wandered around the room to find who had ordered them before returning to the kitchen to get the correct order. Following completion of our mains it was at least 35 minutes before someone came to remove the dirty dishes but left one, saying he would be back but failed to return. We had to eventually try to attract the attention of a staff member to be given a desert menu and he made a flippant remark about how busy he was as an excuse for not giving us one earlier. We then had to wait even longer when we asked for the bill as the waitress was again having a conversation with her colleagues rather than attending to guests. So overall a very poor experience and obviously declined to pay the service charge.
We did report this to the front of house manager on duty who said she would pass on our observations to the management team but no response
Peter.
Peter.,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Beautiful
Amazing stay, love it every time we come. We come every December as a yearly tradition
Holly
Holly,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月9日
Room was very underwhelming
The room was for someone with disabilities as we had emergency pull cords and the sink was just above knee height.
Windows didn’t close properly so could hear the wind whistling through. The staff used toilet paper to stop the draft. And after the morning shower we had a smell of drains in the room. Not very good value for the money.
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Lovely hotel. Rooms are very comfortable and clean. Staff are very polite, friendly and helpful. Breakfast was delicious. Wish could stay more often.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Nice hotel in a great location
Nice hotel in a great location. The staff were nice and friendly and help full.
The gym is small which was the only down point.
Mark
Mark,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Lorraine
Lorraine,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
The rooms are very tied and a bit noisy
Christopher
Christopher,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Angus
Angus,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月24日
Disappointing and poor condition.
Room was dirty, chairs where covered in make up, the shower was blocked, we booked the superior king double room, should have had two king beds only had one and a small double. The food was cold or raw. Poor service overall very disappointed for a double tree.
Alex
Alex,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Wonderful stay in a historic hotel, excellent spa facilities