The room was nothing like the picture, we were to have a suite and all we got was a regular room. We did have an accessible room, the bar that holds the hand held shower head was coming off the wall, the hand held shower head would not come off the bar and the water pressure was very low. There was no counter in the bath room for your toiletries. The ice maker on first floor was not working, had to go up to second floor to get ice. The price on Hotels.com did not match the price I was charged. I was going to take a copy of the price on Hotels.com but forgot to print it off. The price on Hotels.com was $190.00 the price I was charged was $218. On checking in they could not find the luggage cart, we stayed there for two night and had to bring all our thing into our room and needless to say we had to make several trips to unload our car and I'm handicapped.