Last month, I booked two rooms of the Ibis Hotel located at Princess Street, Manchester. When I arrived at night on 13 July 2019, the receptionist told me that there’s no room for my family due to their technical problems of online booking. He told us there’s no alternative but move us to another hotel at Portland Street. Since it was about 11:30 pm, we had no choice at all. We had to carry our baggages back to car and drove there. All along, there was no assistance from the hotel. The attitude of the staff made me feel that it was my fault. I was sorry to my family and such experiences had really ruined my holiday mood. I would like to lodge a serious complaint here.
CHUNG HAU
CHUNG HAU,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Julie
Julie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 30 日
Kjell ove
Kjell ove,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 29 日
Staff were amazing, very friendly and helpful especially Eve, one young male receptionist, sorry didnt get his name, and the night manager. Breakfast was good, everything available and hot. Quiet so was able to get a good nights sleep. 15 minute walk to town centre and railway stations so very convenient.
Pat
Pat,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 29 日
Kelli
Kelli,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 29 日
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 27 日
Great staff
Great for theatre.
Twin beds suitable for friends and wet room with good wheelchair access. Staff alerts and extremely helpful with doors and assistance needed as not hidden behind big reception desk in foyer. Very practical hotel set up.