The hotel is tired and needs a revamp. Bathroom is mouldy and shower is poor. Room decor is disappointing- paint scuffed on walls. Service from reception almost non-existent. Gruff abrupt welcome and nobody ever answered the phone when calling for room service. Spa was excellent but was disappointed that there’s no hotel to spa access - you need to walk out of the hotel and around to the spa.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月16日
Natalie
Natalie,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月5日
Corridors & hotel room tired e.g. torn wallpaper, scuffed table.
Receptionist accused me of not paying for dinner the night before where I had to provide a credit card statement as proof of payment as apparently the till receipt wasn’t suffice & the Waiter didn’t provide a pdq receipt.
Fantastic facilities & grounds & felt very festive!
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Mike
Mike,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
A nice stay but did expect more
Lovely spa experience and the restaurant evening meal and breakfast was great, however bar service was a little slow and the rooms are very dated
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Robert
Robert,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Harold
Harold,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月24日
STEPHEN
STEPHEN,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月23日
Just marvellous
Really cant fault it. Food was excellent; rooms were great.
j
j,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
Laurence
Laurence,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月9日
The worst service i have eve had in a hotel
Tired and delatipidated rooms, a spa were you have to walk 100 meters in the rain to get back too your room (no internal route form spa to hotel?) and dreadful service in the onsite Grill.
not value for money in any way.
DEREK
DEREK,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月8日
Great event service but poor room and check in
We arrived at 4 to be told our room wasnt ready, and asked to wait. After a while the reception came over with a room key and card which wasnt in our name. So further delay and before coming back to ask if it was an expedia booking befor finally giving us a key.
The room overlooked the hotels ventilation equipment together with the associated noise. The bed was very soft and provided little support whilst the pillows were insubstantial.
On the positive side the event we attended was well run with good service and so we hive this a better rating than might otherwise have been the case.
Terence
Terence,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月7日
Jimmy
Jimmy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月11日
Great hotel with excellent spa facilities, golf and other sport, but rooms now a little dated and breakfast buffet relatively limited for price point
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月8日
Disappointing and will not be back
Overall disappointing! Not a suite as booked, carpet all lumpy, no robes or slippers, no normal tea in roo, had to go to reception as no one answered the phone! Funrniturenin Barney’s all broken, leg kept falling off and couch was like seesaw! Jacuzzi in Spa did not have all the jets were working, outside furniture was grubby!
Susan
Susan,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月31日
Jack
Jack,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月31日
Jane
Jane,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月28日
I had a number of problems with my stay at this spa hotel. The carpet in the room had multiple stains on it. The vent was full of dust in the room for the air-conditioning. Also the air-conditioning didnt even work we were absolutely roasting all night and struggle to sleep. The window was full of cobwebs and the phone in the room for room. Service had no line to it so there was basically just a phone for show. Really disappointed.
Nayan
Nayan,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月27日
ALAN
ALAN,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
Simon
Simon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月11日
Grand
Beautiful room and building. Crap shower with zero pressure.
Michael
Michael,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月11日
Sarah
Sarah,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月11日
Carpets in main dining area were very dirty. At odds with the upmarket positioning of the hotel.