While we booked through hotels.com, the hotel itself emailed about possible available add ons and upgrades. When submitting for upgrades they were all unavailable, no problem, it says that on the page. I did submit for an early check in with a charge. They system messaged back that it was available. Check in was supposed to be at 1 and we arrived around 2:15. We were told that our early check in wasn’t guaranteed and wasn’t ready. They need to change the system to indicate that even if approved, they will make no effort to make it happen.
The room was just ok, you could hear everything outside and next door through the walls. Everything definitely appears old, see attached photo of the shower curtain.
The location is great.