羅斯阿布里加多斯溫泉渡假村

Great place and location, friendly staff with nice amenities.

Matthew, 2 晚旅行, 2021年04月09日

Hotels.com 真實旅客評語

Look for another hotel

Our room was super outdated and way overpriced. At $440 a night we were very disappointed. We also had cockroaches in the kitchen. The pull out mattress in the sofa bed was gross. We informed the front desk And they offered us a $25 credit at their restaurant that didn’t open for another few hours. Unfortunately we had to get on the road to continue our trip so we didn’t get anything.They said I needed to take this up with hotels.com. I called several times and was on hold for over an hour each time I’ve tried opening a chat and have gotten far in the process just to be disconnected and to never get a phone call back or resolution

1 晚家庭旅遊, 2021年03月28日

Hotels.com 真實旅客評語

Property is under renovation. Room seemed tired and dated.

Charles, 1 晚商務旅行, 2021年03月25日

Hotels.com 真實旅客評語

Hotel grounds are beautiful. However, the service is terrible. We had a very difficult time getting the front desk to answer the phone each time we called and getting room service was impossible.

Kara, 3 晚家庭旅遊, 2021年03月12日

Hotels.com 真實旅客評語

Hotels.com and Los Abrigados are a horrible combo

My stay was horrible. The place was filthy and i wasnt able to contact anyone at Hotels.com to discuss. I didnt even stay the 2nd night. Thia place was less than one star and should have been $50 a night but you have it rated very good and $300 a night. Shake my head at Hotela.com and Los Abrigados. They literally have slime running down the walls and say they are covid deep cleaning. Hotels.com. insists they are experiencing higher than normal call volumes 24 hours a day. Absolute lesson learned.

Heidi, 2 晚好友同遊, 2021年03月12日

Hotels.com 真實旅客評語

Bathroom very old and needed updating

Shower leaked, had poor water pressure, sink would not drain. Living area was very dated.

2 晚旅行, 2021年03月10日

Hotels.com 真實旅客評語

Bad experience

At first I loved the room and the view! THen I tried to get online to do some work and the wifi was ridicoussssly SLOW! Unacceptable for a "resort" and what I was paying. I stay at many hotels and have never experienced anything so bad. Needless to say, I did not get very much work done. When I called the front desk, they played dumb but one of the maintenance people on the property told me the truth that parent company did not want to invest to upgrade. Then when getting ready for bed after a long day of travel, I began hearing a loud humming/vibration noise that would turn on/off every few seconds. It was now 10pm and they sent a security guard over to "take a look". When he couldnt figure it out, they finally sent maintenance which they should have done to begin with. He determined it was something malfunctioning wih a compressor and I had to pack up all my things and move rooms at 11:30pm. Overall bad experience, I was tired when I woke up and had to check out. did not even get to enjoy the room at all. Hoping for a partial refund.

Kim, 1 晚旅行, 2021年03月10日

Hotels.com 真實旅客評語

No clues

When we checked in we were required to sign several times on an electronic pad that everyone uses. There was no hand sanitizer and when I asked for some the gave me a tiny amount that was useless. They then told us we had to walk about a quarter mile and climb stairs with our bags. My fiancé is impaired due to MS so it was an arduous journey to say the least. No room service just topped off the whole negative experience. The hotel is old and badly in need of updating. Bed was ok at best.

1 晚旅行, 2021年03月04日

Hotels.com 真實旅客評語

Fair

It’s a good resort. A couple of times the front desk was on the phone so we stood there for 10 minutes till they were off. Only one person was there. We did not know there would not be spa or gym open when we booked on line. Lame excuse was given due to COVID but other gyms and spas open in town. I would not have booked a stay at this resort had I known. Will never stay at this resort again or recommend it to anyone

Tawni, 2 晚家庭旅遊, 2021年02月28日

Hotels.com 真實旅客評語

Great place to stay

Everything was great. I did not like the concierge sales pitch to go to a two hour deal for time shares. Had to say no five times. But again room, amenities, property were top notch

Michael, 1 晚家庭旅遊, 2021年02月27日

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