Overall experience is brilliant: good lake view, good service, clean, comfortable.
But there's only one drawback: the shower drains very slow. I had to finish shower in 5 mins to avoid water flooding out.
I still highly recommend this hotel.
The hotel has declined in all levels. The service is very poor and the staff are uncooperative. The elevator does not work, and the room is on the third floor. We have children, so it has become a burden on us, even though we chose the largest family room. The breakfast has become bad. To be honest, I used to stay there before and the breakfast and service were wonderful. But now it has become old and dilapidated, and the service is bad.
aisha
1 晚家庭旅遊
10/10
Brilliant hotel brilliant attentive staff food amazing all round perfect stay will be back soon
Philip
1 晚旅行
4/10
P
1 晚旅行
4/10
We were not informed that there would be building works happening at the hotel prior to booking. The reception staff confirmed that the management team had decided not to mention this on the website. The building works completely covered the garden area which is highlighted as a big USP of the hotel, meaning we paid the full amount for our booking, but werent able to enjoy the property and the views.
Also the lifts were not working which meant we had to climb up and down 2 flights of stairs.
The hotel were kind enough to eventually move us to their sister hotel when we complained about this.
P
2 晚旅行
4/10
Having previously stayed at the Belsfield Hotel we booked a one night stay
Alison
1 晚旅行
6/10
Sadly arrived and our lake view room was full of scaffolding which we was not warned about prior.
Very upsetting as we paid extra for my wife’s birthday.
The team did offer us a discount though and apologised.
Daniel
1 晚旅行
10/10
Charlie on reception was fantastic and a really lovely lad. Very helpful. You wouldn’t get any better anywhere
Mark
1 晚旅行
2/10
The lift was out of order. We wanted a lake view and to use the gardens, but there was scaffolding impeding our view and all laid across the gardens. If we knew about this, we would not have stayed at this property. We had no choice but to stay because we had nowhere else to go. We would like a refund for this terrible experience because it was not as described or advertised and we weren’t given an opportunity to change our minds.
Ian
1 晚旅行
4/10
The downstairs common areas are really lovely. The grounds, the lounges and the staff were great. The room on the other hand was very shabby. Room 83. The furniture was shabby, a previous leak had made the ceiling bulge. The crack and bulge has just been painted over. The bathroom was not clean and again, very shabby. This is such a shame as I had wanted to stay here for a while. There is no welcome literature or info in your room. The bedroom felt a bit baron, not the Laura Ashley vibe at all. The downstairs and upstairs do not match. The stairs and carpet are very worn and the carpet is filthy. The lift did not work and we checked in an hour late due to our room not being ready. I have to stay the staff did make up for this and offered as a complimentary drink when we couldn’t check in so complaints there. A hotel of two halves!
Michael
1 晚旅行
10/10
Super hyggeligt og flot placeret hotel. Ultra venligt personale. Hotelbygningen er meget smuk og gammel, så det trænger til en kærlig hånd, men det er der allerede ved at blive gjort noget ved. Så jeg vil give the Belsfield Hotel mine varmeste anbefalinger.
Elisabeth
2 晚家庭旅遊
10/10
Enjoyed everything about my stay, staff, food the view from my window.
Derek
2 晚旅行
10/10
Great service and outstanding lake views from an outstanding room
Robert
1 晚旅行
8/10
Claire
1 晚旅行
6/10
Stayed in a cosy garden room, bed was really comfortable however the bedding smelt musty. There was an air conditioning unit on the wall, but it didn’t work and when we contacted reception they said it had never worked, it hadn’t been connected to the mains. Room was quite warm but cooled a little in the evening as we had left the curtains closed to block the sun, but imagine in the height of summer it would be very uncomfortable. The doors in the room opened out on to a patio area, but the table and chairs were dirty with bird mess and fallen leaves from the trees. One of the bedside lamps kept flickering so had to turn it off. There were stains on the curtains. The tv was the size of a stamp. In the bathroom there was no soap to wash your hands with. The plug in the bath got stuck which meant the bath was filling up when trying to shower. Just overall the room was tired and in need of update.
The breakfast wasn’t the best either, hadn’t been replenished fully and food was cold.
On a positive note, the staff were lovely and service commendable. Location great too.
The hotel is currently undergoing a renovation, hopefully the rooms are considered within this!
Joanne
1 晚家庭旅遊
8/10
Hotel undergoing renovation work.
Some scaffolding lying on the front lawn in full view.
However the staff were so friendly and helpful,my wife and i had an excellent stay.
Service in the restaurant and reception was
also excellent.
Michael
1 晚旅行
8/10
Great location.
Check in was good, car parking explained to us. Disappointing that you have to pay extra to park at hotel.
Room was comfortable, breakfast was ok. Shown to a breakfast table with very dirty windows overlooking a building site. We weren’t informed that there was building renovations taking place. Staff all very friendly.
John
1 晚旅行
10/10
James
2 晚旅行
10/10
We stayed here for our honeymoon and had the best time. We can’t wait to come back!!