couple of Problems with the room that could be improved
very few plug sockets and in poor locations
sink very slow to drain - probably beginning to block up
Elizabeth at breakfast stood out as an excellent example of customer service and a bright lovely welcome in the mornings, she should be rewarded for such good service levels
COLIN
COLIN,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 2 日
Friendly, clean and peaceful. The breakfast was a bit disappointing as very weak coffee and cheap sliced bread, spoiled an otherwise excellent breakfast. The black pudding was exceptional.
Ruth
Ruth,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 25 日
Getting a bit dated
We had a nice stay, hotel was clean and we had good service. Hotel rooms are a bit dated now. Cooked breakfast food was overdone. Spa was nice, wife had a good massage, we were disappointed there was no jacuzzi. Overall needs a little TLC.
John
John,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 21 日
Stephen
Stephen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 18 日
Great hotel booked at short notice !
Lovely location, nice and quiet and good food / breakfast, all the staff were really friendly and couldn’t do enough for me! The hotel itself could do with an upgrade as it doesn’t do the location and staff justice! That said don’t let my comment put you off I will definitely stay here again when working in the area
Gareth
Gareth,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Lovely stay would come again
We had a fantastic stay. Staff super friendly too
Kirti
Kirti,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Wedding reception and evening do excellent and relaxing from start to finish
Geraldine
Geraldine,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 20 日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 12 日
Paul
Paul,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 11 日
Don’t be fooled by the pretty location
Don’t be fooled by the pretty location or the glossy photos.
The hotel is tired and run-down, with dated rooms and a kitchen that didn’t look clean. The restaurant served the worst food we’ve ever had (even the chips were bad) and breakfast was a sad buffet with a latte so watered down it was undrinkable.
They charged £4 for a cappuccino at an “included” breakfast without warning, and when I complained, there was no attempt to make it right. Staff seemed overstretched and uninterested.
To top it off, we even overheard staff in the kitchen complaining about customers with allergies.
Save your money, this is not a 4 star stay, it’s a disappointment.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 10 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 2 日
Sandra
Sandra,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 7 月 31 日
This hotel is ok, just needs updating and a little care. There was a distinct smell of cigarette smoke in the reception area and down the corridors. The wardrobe door was off its hinges in our room and the shelves all scratched and tatty. The beds were comfortable and the room was clean.
Neeta
Neeta,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 29 日
Iain
Iain,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
lovely stay as a group of 16
this was a wonderful saty. We were a family of 16. Occupying 5 rooms. Service was great. Staff were great. Pool steam and sauana super clean. Hotel rooms a little dated but did the job. We had a blast
Kirti
Kirti,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 25 日
Lovely attentive staff. Good food. The property is very tired.
Mairwen
Mairwen,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 7 月 18 日
Hotel stay after spa day
Had a lovely day at the Spa with lovely with treatment and afternoon tea. We booked to stay at the hotel overnight. The staff were helpful and professional behind the reception and in the restaurant. We had afternoon tea which was okay, went again for tea, very overpriced and the food wasnt great for the value. Breakfast was excellent lots of choice to chose from and cooked breakfast was good.
Hotel room was very dated. Had booked room with king size bed, but was two single beds pushed together. The beds were okay but didnt find the mattresses the comfiest. The area was quiet which was good, no noise compaints. The room only had one working UK plug socket, one did not work and the rest were EU plugs so not able to use. Decent shower and bathroom.
Overall excellent spa day and breakfast at the hotel, Tea time food overpriced and the rooms are very dated.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Vicki
Vicki,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 16 日
Only half way through stay but arrived and found a very dirty toilet with matter dripping from underneath of toilet seat. Rest of room cleaned perfectly fine so just an unfortunate oversight but Went to reception to ask someone to come help and an hour later no one arrived. We went out for dinner (couldn’t get a table in hotel) and when came back someone had been on and put some bleach down but underneath of seat still dirty !
Andrew
Andrew,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 14 日
It was very quiet and in very nice grounds.
There was black mold on the silicone sea to the bath and wash basin.
Keith
Keith,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 9 日
Christopher
Christopher,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 8 日
Generally good but needs updating
Staff friendly and excellent. Food generally good but breakfast on Tuesday not up to Monday’s standard. Hotel clean but in need of refurbishment.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 4 日
Nadine
Nadine,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 7 月 3 日
No great in anyway
On arrival I was allocated my room tv would not work and room had not been cleaned, the manager came and within seconds agreed to move me .
My next room was clean but had a big fan in it and I was told the room gets very warm.
Out of all the windows only one opened about two inches.
The fan was needed but the main issue was the fan in the toilet was noisy and never went off and at 10.50 that night my door was banged heavily and by another guest shouting for me to turn off the fan .
I had no option but to take my card out which in turn turned all the room power off , it was a very uncomfortable unpleasant night .
Following day the cleaner had said the issue with the fan only started yesterday and she had reported the issue .
On top of all of this I ordered a meal of steak chips and salad , the salad was an embarrassment even the employee serving said he was embarrassed .
Worst of all the managers never seemed to do much to rectify I was still expected to pay for both days stays and my meal .