This is a lovely hotel with excellent staff, but they added extra charges to my room (valet even though I had no car) and won't respond to my messages. This always (and only) happens when I use hotels.com. It's too bad because I'll be back in Houston multiple times and will have to find another place to stay and another way to book.
真實旅客
5 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 9 日
A little let down
My room did not get very cold - there’s an old thermostat with no way to tell what temp it was, but I set it down as low as it would go and it ran all night and so I know it never reached the the low 60s. I was too hot under the blanket so I asked for a lighter blanket which they didn’t have so I got extra sheets and stacked it and worked ok, but I was surprised they don’t have lighter blankets as an option. The first person I asked just said they don’t have other blankets and didn’t try to find any other options for me, and I had to call back another person to see about other solutions.
I also ordered a king room but got a queen room (although I was ok with this, it was just me but it’s good to actually give people what they booked).
Loved the pool and the lobby was nice. My room was a little dated and some of the furniture worn down, with little things (rubber bands and earring backs) from the previous stay were left on the bathroom counter so I question if it actually got cleaned.
I recently stayed at hotel zaza austin and it was a far nicer hotel and experience for the same price so I was expecting it to be more like that. Far from it to be honest.
Merris
Merris,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
Everything was nice and cozy and clean pricey though
The valet was 59 a night the restaurant monarch was lovely very pricey but noce
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Brad
Brad,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 17 日
Barry
Barry,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Excellent service!
Kirk
Kirk,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 2 日
Kim
Kim,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 2 日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Shaunde
Shaunde,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
Josh
Josh,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 27 日
Alexander
Alexander,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Great stay at Zaza
Had dinner at the Monarch Resturant on property…wonderful and the server Alex K was perfect. Decided to have breakfast there as well!
tom
tom,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 22 日
Was there for Morgan Wallen concert. Staff was friendly but terribly unprepared. Every place overcrowded. Out of everything by the pool. Food/drink service very slow. Employees seemed very overwhelmed.
Cody
Cody,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
We had a wonderful stay at Hotel Zaza in the museum district. We love to stay there when we have an event at NRG Stadium for the ease of using the train to get to it. I do believe that the Balet is a little high, but maybe it is market price. The fees seem high, but the staff is attentive and the bed was super comfortable. The pool was hard to get a chair in and I wish the would add more free seating for guests. I do realize that is their niche service.
Carrie
Carrie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Friendly and very helpful staff. Rooms and hotel were very clean. Loved the coffee service in the morning and afternoon snacks. Will definitely be back.