Ofrecen sus membresías de una manera disfrazada, pero como ya tuve una mala experiencia con eso, dije no desde un principio y aún así insistían para que uno les aceptara la invitación.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
Gabriela
Gabriela,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
The hotel was great! The staff was very serious about the food allergy. They always wrote it down if anyone has allergies. The beach was beautiful!
Sandy
Sandy,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月25日
Hay que ser reparaciones en el hotel y sobre todo los baños
Lissette
Lissette,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
Everything was great
Helena
Helena,7 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月24日
Lisandra
Lisandra,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月23日
The room we stayed at, the floor was very dirty and there was urine on the toilet and floor. We called customer service and they sent someone to clean it, it still smelled like urine even after being “cleaned”. Nobody came to clean our room the following day, we called customer service who said someone was coming right away and they never did. The next day I downloaded the palace app and requested room cleaning and still no one came. My husband went to the manager to complain and was told someone would come to clean it. Earlier that day we ordered room service for breakfast, we spent the day at the pool and returned later that day to get ready for dinner and only to see that still no one came for the second day. I called customer service again, After we returned from dinner we saw the room had finally been cleaned. Also upon arrival we were greeted by a customer representative who offered to give us a day pass to moon palace, their other location. It ended up being a scam, we spent half the day on a tour and harassed into trying to get a membership. The female sales rep at moon palace was incredibly rude and dismissive after we had to be stern about our reply. After refusing the membership we were hesitant to take the day pass feeling uncomfortable and left after dragging our kids there under false pretenses. Otherwise the food at the resort and restaurants were excellent, waiters and waitresses were very attentive & friendly. But I wouldn’t stay there again.
April
April,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月23日
Me estuve quedando por 3 dias con mi familia, el personal muy servicial, los restaurantes su comida muy rica, el buffet creo q necesita mejorar un poco sus comidas, la habitación también necesitan unos retoques, pero muy buena ubicación, por eso le doy un 4/5.
Carmen Lidia
Carmen Lidia,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月22日
El hotel es bien pequeño , nada que ver con lo que se muestra en fotos, el customer service para nada bueno , la comida si estaba muy rica y esa zona de la playa espectacular
Yesenia
Yesenia,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Maria
Maria,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月21日
Upon entry to resort the lobby is clean and staff were all polite. We paid to upgrade our room. Upgraded room was dusty/mold triggering allergies and a trip to the pharmacy down the street from resort. After returning to room the smell of raw sewage was unbearable, we had to be moved to another room. New room smelled better but had no working refrigerator, put in a request for refrigerator to be fixed. Received no feed back from staff on that request. On the bright side the food at the Smokehouse was delicious, the service in the sky bar and the sports bar were superb.
Lakeisha Nacole
Lakeisha Nacole,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月19日
Perfect location and overall great resort. Great pool area and beach area. I wish there was at least one more restaurant option.
Osahon
Osahon,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月19日
Staffs are very friendly and caring! Location is awesome, just off the beach.
Sadasivan
Sadasivan,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月19日
The hotel facilities were outdated and dirty. The rooms were also dirty, the bedding was dirty and stained. We couldn't use the jacuzzi because the water came out yellow. Overall, the experience was not good at all for the money we paid.
Mary
Mary,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
I love everything about this resort
Wilhelmine
Wilhelmine,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
Loved the staff , so friendly and above and beyond for you and your child