Told that due to the time we checked in, the only rooms available were directly above the events room which had a celebration happening and played music until mid-night which came through into our room.
These rooms should be for guests of the event and not given to other guests. Very disappointing as couldn’t sleep until music stopped, if told before hand we wouldn’t have booked this hotel as we needed to leave early. We were told parking would be free when checking In, however this was after we were told by the hotel we had to pay for parking on an external app, which we won’t receive that money back.
Manager was great onsite.
真實旅客
1 晚旅行
10/10
Sara
1 晚旅行
10/10
Bryan
1 晚旅行
4/10
Basic and dated rooms. Breakfast rhymes with kite.
josh
1 晚旅行
10/10
Great comfy bed
真實旅客
1 晚旅行
2/10
The bedrooms are tired. Cushions on bed dirty.2 people booked in, only 1 shower towel.Had to ask for another towel & fan.
Noisey, so had broken sleep.When we questioned the parking payment,the receptionist changed from being nice to slideing us a complaints card over the reception desk to Best Western quite rudely.
We used to stay at this hotel for some time, few years ago. So we thought we would give it a go again.. £17.80 for a small glass of white wine & pimms & lemonade was very exspensive.However our exsperience on 6th May,we will not return again.
julia
1 晚商務旅行
10/10
S
1 晚家庭旅遊
10/10
Darren
1 晚旅行
4/10
John
1 晚旅行
6/10
Dean
1 晚旅行
10/10
Great staff checking us in. Very helpful, and informative.
Room was nice, clean and pillows were cosy and comfortable as well. Slept well, Shame we had to depart to the airport in the early hours of the morning.
Westley
1 晚旅行
10/10
David
3 晚旅行
8/10
Julie
1 晚家庭旅遊
4/10
Was told when we turned up that the room we reserved was taken but they upgraded us to an old room on another floor where the wallpaper was peeling off it’s needs to refurbished and that a party was going on so it will be noisy, if we had the room we reserved this would have been avoided not cool to change things at the last minute to suit yourself
sharon
1 晚旅行
8/10
Great staff, all very pleasant and appeared happy in their job.
The hotel was clean but dated, suited our needs perfectly as close to Manchester airport parking
diane
1 晚旅行
8/10
MARCOS
1 晚商務旅行
10/10
John
1 晚家庭旅遊
10/10
Valdas
1 晚家庭旅遊
10/10
Sarah
1 晚家庭旅遊
10/10
Excellent, comfortable, clean and very fruendly hotel.
Recetion and bar staff provided excellent and friendly customer service.
I would certainly book again and recommend to friends.