The only reason I chose this location was because of the "shuttle to airport" included. I called before making the reservation and they assured me that they will be able to fulfill my needs. The day we checked in we asked again, and they, again, assured me that there was no problem. The next morning we found out the driver did not show up. They knew since 11 pm of the previous night and failed to inform me. The clerk was so indifferent to the fact that I was stranded without a ride to the airport in a very, very, very insecure city like Ciudad Juarez. We had to take 2 different ubers at our own expense to get to the airport. And the clerk just said that he couldn't do anything about it. The room was regular, with weird smell. The a/c does not work if the card is inserted into a scanner, so when you leave the room gets super hot. The customer service was the worst.