4/10 一般般
2024年12月29日
Handicapped Access Nightmare (Extra Cost)
Our stay was very disappointing because we paid extra for a handicapped suite and it was not well-equipped for someone in a motorized wheelchair with little mobility. The toilet was too close to shower/cabinet that it was impossible to get scooter close enough to the toilet to transition over. This meant needing extra assitance. Plus the bed was so high that I could not get into it from wheelchair and had to sleep on the sofa. Horrible experience overall and paid extra for a handicapped room. You should consider evaluating your rooms for mobility AND should not charge more for services that are not up to standards.
真實旅客
4 晚家庭旅遊
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