Worst experience! Paid for a certain room didn’t get it. Talked to front desk told me they shut down the 3rd floor told I can wait till the next day and maybe will have a room. Went to use the bathroom and it was dirty! Had to switch rooms new room had no hot water, no phone, dirty sheets and smelled of urine. Would not be back to this location had to find a new hotel.
Frowanee
Frowanee,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 22 日
MyStay
Great continental breakfast, very friendly staff, and everything was clean.
Jacqueline
Jacqueline,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 21 日
Lawrence
Lawrence,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 19 日
Convenient location
Ideal location for commuting b/w Suffolk, Williamsburg, and Richmond.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Chanese
Chanese,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 13 日
Gerardo
Gerardo,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Good
cedric
cedric,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 30 日
Ants infested rooms
Ants were in the room seeing that made the trip uncomfortable even with change of room because for two day we were looking for ants
Michael
Michael,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Best hotel!
This is the best hotel in Williamsburg. The service is top tier and the GM is incredible. He was always there asking if we needed anything. We even asked him if he live there because he was there all the time. The breakfast was wonderful and food service workers were efficient and nice.
Karen
Karen,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 28 日
Williams
Williams,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Lawrence
Lawrence,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Marisa
Marisa,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 25 日
I will never book this hotel again. Spend more money to get a better experience if you can.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Nice staff, comfortable room
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 13 日
Good overall but weak AC
The property and breakfast was good but the AC in our room was weak and the room was humid.
Darel
Darel,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 12 日
manuprathap
manuprathap,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 5 日
Hotel was ok. Just had to change sheets.
Dante
Dante,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 3 日
Teresa
Teresa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
Ann
Ann,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 30 日
Pictures are deceiving, hotel condition was poor
We left to find another hotel shortly after check in. The room did not have a clean appearance or smell; the room had a stale odor, the walls were dirty, the TUB WAS DISGUSTING and had obvious wear and tear and lack of attentiveness to cleanliness and up keep over time. Just not the standard of Holiday Inn Express we experienced in the past, so we were shocked. Even the lobby area was the first red flag that management hasn’t put in effort in the cleanliness and upkeep of the building.
The front desk ladies (supervisor and the assistant general manager) were kind and professional. They were not only warm and welcoming to my children and gave the birthday boy a snack bag, but they were professional and understanding when we needed an early check out.
sasha
sasha,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Very good
Very clean! Welcoming! Good breakfast! Would stay here again!